Customer Operations Manager

New

Skills

Customer success Data Analysis Leadership Operations Management Problem Solving Process Improvement

Apollo is seeking a Senior Customer Operations Manager to join our remote team. As a key member of the operations department, you will oversee customer success initiatives and ensure the delivery of high-quality service for our all-in-one sales intelligence platform. This full-time position offers the flexibility to work remotely from anywhere in the United States, supporting our mission to drive sales excellence and customer satisfaction.

Job Overview
  • Lead and manage customer operations for Apollo’s sales intelligence platform.
  • Drive customer success strategies and operational excellence.
  • Collaborate cross-functionally to enhance customer experiences.
Key Responsibilities
  • Oversee daily customer support and operational workflows.
  • Develop and implement customer success initiatives.
  • Analyze data to identify trends and improve processes.
  • Work with product and engineering teams to resolve customer issues.
  • Monitor KPIs and report on performance metrics.
Required Skills & Qualifications
  • Proven experience in customer operations or success management.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and leadership skills.
  • Familiarity with CRM and sales intelligence platforms.
  • Ability to work independently in a remote environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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