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Customer Operations Manager

New

Skills

Account Management AI Implementation Customer Engagement Customer Success Data Analysis Digital Strategy Outreach Process Optimization Salesforce Team Leadership

As the Manager of Customer Operations at Outreach, you will play a pivotal role in designing and optimizing customer-centric processes to ensure continuous improvement. You will support organizational change by rolling out new processes and systems while supervising their adoption. This role offers an exciting opportunity to leverage data analytics and AI to enhance customer retention and expansion.

Key Responsibilities
  • Design and optimize customer-centric processes for continuous improvement.
  • Support organizational change by rolling out new processes and systems.
  • Analyze trends using data from customers and systems to provide insights.
  • Manage customer lifecycle programs, improving onboarding, adoption, renewal, and growth processes.
  • Run weekly renewal forecasts in collaboration with Customer Success leadership.
  • Develop digital strategies for customer engagement across broad audiences.
  • Lead and grow a team, ensuring clear communication from top to bottom.
Required Skills & Qualifications
  • 5+ years of experience in Customer Success or Account Management.
  • 5+ years of experience in Customer Operations or Revenue Operations with at least 2 years in people leadership.
  • Strong analytical skills with a focus on measuring impact of processes and programs.
  • Experience with complex software and fluency with tools like Salesforce and Outreach.
  • Excellent communication skills and ability to prioritize in a fast-paced environment.
  • Bachelor's degree or equivalent experience.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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