Customer Operations Lead

New

Skills

Capacity Planning Collection Planning Communication Skills Customer Operations Customer Relationship Management Data Analysis Process Development Stakeholder Coordination Team Scaling Technical Leadership

As a Customer Operations Engineering Lead, you will play a pivotal role in overseeing customer-focused collection planning and ensuring timely data collection and delivery across Muon missions. You will coordinate with internal stakeholders and customers to prioritize activities and develop scalable processes for collection planning, monitoring, and reporting.

Key Responsibilities
  • Lead customer-focused collection planning and deconfliction.
  • Ensure timely data collection and delivery across Muon missions.
  • Coordinate with internal stakeholders and customers to prioritize activities.
  • Develop scalable collection planning, monitoring, and reporting processes.
  • Perform capacity planning for the Customer Operations team.
  • Ensure customer inquiries are addressed within required response times.
Required Skills & Qualifications
  • 7+ years in a customer-facing technical role.
  • Experience leading teams with hiring and scaling.
  • Ability to create scalable, customer-focused processes.
  • Experience managing relationships with sophisticated customers.
  • Strong communication and teamwork skills.
  • Willingness to obtain a clearance.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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