Customer Health Director

New

Skills

Cross-functional Leadership Customer Experience Management Customer Journey Mapping Data Analytics Diversity and Inclusion Practices Gainsight Global Strategy Development Governance Frameworks Stakeholder Management Voice of Customer (VoC)

The Director of the Customer Health Center of Excellence (COE) will be responsible for building and owning the global customer health strategy. This role involves creating a unified definition of customer health that resonates across different regions and establishing governance frameworks that facilitate scalability on a global level.

Key Responsibilities
  • Build the Global Customer Health COE and oversee health strategy.
  • Define a shared global definition of customer health across regions.
  • Create governance, rhythms, and metrics that scale globally.
  • Lead global customer journey mapping and align stakeholders.
  • Own the global Voice of Customer (VoC) strategy and synthesize feedback into an enterprise view.
  • Deliver executive-ready insights on trends, regional risks, and opportunities.
Requirements & Qualifications
  • 10+ years in customer success, CX, operations, or analytics in global organizations.
  • Proven success in building or scaling a COE or global CX program.
  • Deep experience with Gainsight and lifecycle analytics.
  • Proven ability to lead across regions, cultures, and matrixed teams.
  • Global mindset balancing standardization and regional flexibility.
  • Strong executive presence and proficiency in data-driven storytelling.
  • Commitment to fostering a global, customer-first culture.
  • Openness to remote/hybrid work options.
  • Dedication to diversity and inclusion initiatives.
  • Opportunity to influence the global customer health strategy.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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