Customer Experience Engineering Manager

New

Skills

Business outcome management Customer satisfaction metrics Elixir Full-stack development Messaging systems Postgres Python Scalable systems architecture System design Team leadership

We are seeking an experienced Engineering Manager to lead our Customer Experience initiatives, focusing on scaling our Seller Performance System (SPS). This role requires collaboration with Product, Design, and platform teams to create scalable systems that enhance user experience and drive business outcomes.

Key Responsibilities
  • Own the scaling of SPS for all sellers.
  • Lead a full-stack engineering team.
  • Partner with cross-functional teams to design and implement scalable systems.
  • Drive measurable improvements in refund reductions and customer satisfaction (CSAT).
  • Expand the role across Customer Experience to build an intelligent support platform.
Required Skills & Qualifications
  • 8+ years in product or platform engineering.
  • 3+ years of experience in leading teams.
  • Proven leadership in creating high-impact end-to-end product experiences.
  • Strong understanding of system design and trade-offs.
  • Builder mindset with a focus on execution and team growth.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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