Customer Advocacy Specialist

New

Skills

B2B Marketing Content Creation CRM Tools Customer Advocacy Data Analysis Gifting Strategy Program Management Stakeholder Management Storytelling Video Production

The Customer Advocacy Specialist is responsible for designing, launching, and managing customer advocacy programs that incentivize participation through various means such as gifting, recognition, and exclusive experiences. This role involves producing and managing a library of customer content, partnering with customers to capture success stories, and translating them into compelling marketing assets.

Key Responsibilities
  • Design and manage customer advocacy programs to enhance customer participation.
  • Produce a library of customer content including case studies, video testimonials, blogs, and more.
  • Collaborate with customers to capture success stories for marketing and sales enablement.
  • Build and maintain a centralized content repository for internal teams.
  • Manage end-to-end advocacy operations including approvals and tracking.
  • Develop and optimize a customer gifting strategy to strengthen relationships.
  • Match customer advocates with Sales and Customer Success teams for support.
  • Track and report on program performance metrics.
  • Recruit new advocates and address participation challenges.
Required Skills & Qualifications
  • 3+ years of agency experience in customer marketing or advocacy in a B2B technology environment.
  • Exceptional written and verbal communication skills.
  • Ability to build trusted relationships with customers and stakeholders.
  • Solid understanding of B2B marketing fundamentals.
  • Proven track record in designing and running advocacy or loyalty programs.
  • Customer-first mindset with a deep understanding of customer motivations.
  • Familiarity with gifting platforms and reference management tools is preferred.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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