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Customer Advocacy Manager

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Skills

AI Technologies B2B Marketing Case Study Production Content Development Customer Advocacy Data Measurement Public Speaking Reference Management Systems Sales Support Stakeholder Engagement

The Customer Advocacy Manager will oversee the daily operations of the advocacy and reference program. This role involves collaborating with customers to create compelling success stories and maintaining an accurate system of record for customer profiles and engagement history.

Key Responsibilities
  • Manage daily advocacy operations, including intake and scheduling.
  • Maintain customer profiles within the reference management system.
  • Produce engaging customer stories across various formats.
  • Curate a centralized asset library for Sales and Marketing teams.
  • Support Sales and Customer Success with relevant customer advocates.
  • Measure and report on the impact of advocacy activities.
  • Proactively strengthen the advocacy program and address challenges.
Required Skills & Qualifications
  • 5+ years in customer marketing or advocacy in a B2B tech environment.
  • Proven experience with sales reference and customer advocacy programs.
  • Exceptional written, verbal, and presentation skills.
  • Strong relationship-building capabilities with stakeholders.
  • Solid understanding of B2B marketing fundamentals.
  • Customer-first mindset with the ability to understand customer needs.
  • Curiosity about AI and emerging technologies.
  • Tech-savvy with experience in advocacy management tools.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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