Customer Activation Lead

New

Skills

Automation Tools Customer Success Management Data Analytics HubSpot CRM Leadership in SaaS Looker Operations Research Predictive Analytics SQL User Experience (UX) Design

The Head of Customer Activation will lead the activation team to ensure minimal time-to-value and enhanced adoption of our services. This role involves designing a comprehensive activation framework tailored for both enterprise and growth segments.

Key Responsibilities
  • Lead the activation team to optimize resource allocation and identify onboarding bottlenecks.
  • Translate user data into actionable product improvements and user-friendly outcomes.
  • Develop predictive analytics to identify activation signals in collaboration with the Data Science team.
  • Create playbooks, tools, and automation systems to scale customer activation efforts across various accounts.
  • Engage with C-level executives to provide insights and visibility on activation strategies.
Requirements & Qualifications
  • Master’s or PhD in Operations Research, Industrial Engineering, Management Science, or a related field.
  • 8+ years of experience in Customer Success, Professional Services, or Operations, with at least 3 years in a leadership role within SaaS or Technology.
  • Strong communication skills, capable of explaining complex concepts like Markov Chains to diverse audiences.
  • Technical fluency in SQL, Looker, and HubSpot CRM automation.
  • Proven experience in category creation at the intersection of offline and online identity.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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