Bilingual Trainer Manager Role

New

Skills

Coaching and mentoring KRONOS Ms Excel Oracle

TTEC is a global leader in customer experience technology and services, dedicated to delivering exceptional service and fostering a supportive work environment. As a Bilingual Trainer Manager, you will lead, coach, and support a team of training specialists to achieve training excellence and drive business success. This role is ideal for leaders passionate about employee growth, inclusivity, and continuous improvement within a dynamic, community-minded organization.

Key Responsibilities
  • Lead, coach, and support a team of training specialists to achieve productivity and quality goals.
  • Evaluate trainers, training curriculum, and processes for continuous improvement.
  • Manage daily training operations, processes, and reporting to ensure excellence.
  • Deliver outstanding customer service and clear communication across teams.
  • Foster an inclusive learning environment and nurture professional development.
Required Skills & Qualifications
  • Minimum 1 year of experience managing training or adult learning programs in Spanish and English.
  • At least 4 years of experience in training and adult learning.
  • Strong coaching, reporting, and analytical skills.
  • Customer and employee-focused mindset with a passion for inclusivity.
  • Proficiency in MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, and Tandberg.
  • Experience in call center environments, especially with healthcare or medical interpreting.
  • Demonstrated ability to nurture team growth and deliver results.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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