AI Support Engineer, Govt - SF

New

Skills

Communication OpenAI Problem Solving Python SaaS Technical Support

Interact with public sector customers via tickets and Slack; troubleshoot issues. Collaborate with Product/Engineering to reduce bugs and improve features. Scale the support org by building scalable processes and tooling. Maintain high response times and service levels in a fast-paced env. Hybrid work model with relocation assistance for new hires. 8+ years in user ops, technical support, or similar roles. Scripting in Python to automate tasks; familiarity with OpenAI tools. Expert-level SaaS troubleshooting; rapid understanding of new tech. Strong problem solving, communication, and root-cause analysis. Thrives in ambiguity, adaptive, eager to learn and grow. Bachelor's degree in CS/Engineering or equivalent (preferred). Relocation assistance provided. Hybrid work model: 3 days in office per week. Be part of OpenAI’s first post-AGI support team. 🚚 Relocation support

Key Responsibilities
  • Interact with public sector customers via tickets and Slack
  • Collaborate with Product/Engineering to reduce bugs and improve features
  • Scale the support org by building scalable processes and tooling
  • Maintain high response times and service levels in a fast-paced env
  • Automate tasks through Python scripting and OpenAI tools
Requirements & Qualifications
  • 8+ years in user ops, technical support, or similar roles
  • Strong problem solving, communication, and root-cause analysis
  • Bachelor's degree in CS/Engineering or equivalent (preferred)
  • Expert-level SaaS troubleshooting and rapid understanding of new tech
  • Adaptive, eager to learn and grow, thrives in ambiguity

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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