Mews

Mews is an innovative property management system (PMS) designed for modern hotels, hostels, and serviced apartments. With its cloud-based infrastructure, Mews automates operations, optimizes guest experiences, and enables properties to run more efficiently. Known for its sleek design and user-friendly interface, Mews integrates with a variety of third-party tools, providing a flexible, scalable solution for properties of all sizes.

From reservations and check-ins to housekeeping and revenue management, Mews streamlines workflows, enhances guest interactions, and maximizes profitability, making it a preferred choice for forward-thinking hoteliers.

Key Features

1. Reservation and Front Desk Management

   • Centralize bookings from direct channels, OTAs, and GDSs in a single dashboard.

   • Handle reservations, check-ins, and check-outs with a few clicks, improving staff productivity.

2. Self-Check-In and Check-Out

   • Empower guests with contactless, self-service options via kiosks or mobile devices.

   • Reduce wait times and enhance convenience for guests.

3. Housekeeping Management

   • Automate room cleaning schedules and track real-time room statuses.

   • Assign and update tasks to housekeeping teams with mobile accessibility.

4. Channel Manager Integration

   • Sync rates, availability, and reservations across OTAs like Booking.com, Expedia, and Airbnb.

   • Prevent overbookings with real-time updates.

5. Booking Engine

   • Mobile-friendly, commission-free booking engine integrated into your website.

   • Encourage direct bookings with promotions and flexible payment options.

6. Revenue Management Tools

   • Implement dynamic pricing strategies to optimize room rates based on demand and market trends.

   • Maximize RevPAR with automated pricing adjustments.

7. Guest Communication Tools

   • Automate pre-arrival, in-stay, and post-stay communications via email or SMS.

   • Enhance guest satisfaction with personalized messages and promotions.

8. Analytics and Reporting

   • Access real-time reports on revenue, occupancy, and guest behavior.

   • Use data-driven insights to refine operational strategies and improve performance.

9. Mobile App

   • Manage operations from anywhere with Mews’ mobile app for staff and managers.

   • Assign tasks, update room statuses, and monitor reservations on the go.

10. Third-Party Integrations

    • Integrate seamlessly with over 500 tools, including POS systems, CRMs, and payment gateways.

11. Payment Automation

    • PCI-compliant payment gateway for secure transactions, including deposits, invoicing, and refunds.

12. Multi-Property Management

    • Manage multiple properties from a single dashboard with centralized inventory and reporting.

Use Cases

1. Hotels and Resorts

   • Automate operations, enhance guest experiences, and optimize revenue with dynamic pricing.

2. Hostels

   • Manage dorms and private rooms with flexible booking and check-in solutions.

3. Serviced Apartments

   • Streamline long-term stays with automated billing and guest communications.

4. Vacation Rentals

   • Centralize operations for multiple properties and handle direct and third-party bookings.

5. Multi-Property Chains

   • Oversee operations across multiple locations with shared resources and unified reporting.

Benefits

• Streamlined Operations: Automate repetitive tasks like reservations, housekeeping, and payments to save time and reduce errors.

• Enhanced Guest Experience: Offer seamless, contactless check-in and personalized communication for a superior stay.

• Increased Revenue: Drive direct bookings with a commission-free booking engine and optimize rates with revenue management tools.

• Real-Time Synchronization: Sync inventory and rates across OTAs and direct channels to prevent overbookings.

• Scalability: Suitable for single properties and large multi-property portfolios.

• Data-Driven Insights: Use advanced analytics to inform pricing, marketing, and operational decisions.

• Cost Savings: Reduce reliance on multiple systems by consolidating operations into one platform.

Ideal Users

• Independent Hoteliers: For modernizing operations and driving revenue growth.

• Boutique Hotels: To deliver personalized guest experiences while automating backend tasks.

• Hostels and Vacation Rentals: To manage flexible bookings and streamline guest communications.

• Multi-Property Operators: For centralized management of inventory and reporting across multiple locations.

• Serviced Apartment Owners: To simplify long-term stay operations and billing.

Virtual Delivery Center

Enhance Mews Implementation with AiDOOS Virtual Delivery Center

The AiDOOS Virtual Delivery Center is designed to provide seamless support and customizations for Mews users. Whether you need help with initial setup, integrations, or ongoing management, our on-demand teams ensure that your property leverages Mews to its fullest potential.

Key Services:

1. Implementation and Configuration

   • Customize Mews according to your property’s unique requirements.

   • Set up workflows, room assignments, pricing strategies, and housekeeping schedules.

2. Integration Services

   • Seamlessly integrate Mews with your existing systems, such as POS, CRM, and payment gateways.

   • Optimize API connections for enhanced data flow across platforms.

3. Data Migration

   • Migrate guest, reservation, and operational data from legacy systems to Mews securely and accurately.

4. 24/7 Technical Support

   • Resolve issues quickly with dedicated support teams available around the clock.

   • Ensure minimal downtime and uninterrupted operations.

5. Training and Enablement

   • Provide training for staff on how to effectively use Mews features.

   • Ensure all teams are confident in managing operations with Mews.

6. Custom Development

   • Build custom features or reports tailored to your operational needs.

   • Expand Mews capabilities with bespoke integrations and workflows.

Why Choose AiDOOS Virtual Delivery Center?

• Expert Teams: Pre-vetted professionals with experience in Mews and hospitality technology.

• Cost Efficiency: Scale your support and development needs without the overhead of hiring full-time staff.

• Flexible Engagement: Use our services on-demand, ensuring you only pay for what you need.

• Global Coverage: Access teams from anywhere, ensuring support across time zones.

Let AiDOOS take care of your Mews implementation and customization, so you can focus on delivering exceptional guest experiences.

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