Support Engineer

New

Skills

CI/CD Devops Devops Methodologies Engineer Kubernetes Linux Linux Systems Administration SaaS Serverless Zendesk

Job Overview

An overview of the Support Engineer role at GitLab where Support and Engineering meet to assist customers effectively.

Responsibilities
  • Support Self-managed and GitLab.com customers through various channels
  • Collaborate with cross-functional teams to build new features and fix bugs
  • Create and update documentation based on customer interactions
  • Participate in regular on-call coverage for emergency support
  • Contribute to the hiring process by reviewing applications and participating in interviews
Requirements & Qualifications
  • Experience managing customer facing cases throughout the support lifecycle
  • Excellent Linux systems administration knowledge
  • Ability to use scripting languages and MVC frameworks
  • Experience with Git and CI/CD
  • Expertise in writing support content

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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