Sr. Conversational AI Manager

New

Skills

Generative AI LLMs

Lead the vision, strategy, and roadmap for voice automation and AI voice agents. Prioritize high-value voice opportunities across patient, provider, and internal journeys. Collaborate with engineering and design to deliver scalable AI voice solutions and user flows. Evaluate third-party tech (LLMs, ASR/TTS, voice analytics) to accelerate development. Develop and track metrics (accuracy, latency, resolution, NPS) to measure impact. Partner with business and operations to drive adoption and seamless workflows. Proven hands-on experience designing, launching, and scaling voice automation or conversational AI products. Deep understanding of Generative AI, LLMs, ASR, TTS, and RAG architectures. Experience evaluating AI models and data curation for voice systems; OpenAI/Anthropic APIs. Ability to translate business needs into AI-driven solutions with measurable impact. Strong cross-functional collaboration; data-driven decisions; SQL proficiency. Bachelor's degree; 5+ years in software or digital product management. Comprehensive medical, dental, vision, life and disability plans. Fertility care benefits and coverage for dependents. Pregnancy and baby bonding leave. 401(k) plan and commuter benefits.

Key Responsibilities
  • Lead the vision, strategy, and roadmap for voice automation and AI voice agents.
  • Prioritize high-value voice opportunities across patient, provider, and internal journeys.
  • Collaborate with engineering and design to deliver scalable AI voice solutions and user flows.
  • Evaluate third-party tech (LLMs, ASR/TTS, voice analytics) to accelerate development.
  • Develop and track metrics (accuracy, latency, resolution, NPS) to measure impact.
  • Partner with business and operations to drive adoption and seamless workflows.
Required Skills & Qualifications
  • Proven hands-on experience designing, launching, and scaling voice automation or conversational AI products.
  • Deep understanding of Generative AI, LLMs, ASR, TTS, and RAG architectures.
  • Experience evaluating AI models and data curation for voice systems; OpenAI/Anthropic APIs.
  • Ability to translate business needs into AI-driven solutions with measurable impact.
  • Strong cross-functional collaboration; data-driven decisions; SQL proficiency.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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