Solutions Architect Role

New

Skills

API-First Products Automation Solutions Developer Tools JavaScript Python Solutions Engineering Technical Documentation Technical Support Troubleshooting TypeScript

As a Solutions Architect, you will own post-sales engagements, providing direct technical guidance to our clients. Your role will involve troubleshooting complex customer issues and designing improvements to support processes.

Key Responsibilities
  • Own post-sales engagements and deliver direct technical guidance.
  • Lead the resolution of complex customer issues.
  • Design and implement improvements to support processes.
  • Build automated solutions and self-service tools.
  • Analyze ticket patterns to drive product improvements.
  • Create technical documentation and best practices for self-resolution.
Required Skills & Qualifications
  • 3+ years in technical support, solutions engineering, or similar roles.
  • Strong software engineering skills in Python, JavaScript, TypeScript, or similar languages.
  • Experience developing automation solutions.
  • Proven ability to troubleshoot complex production issues.
  • Excellent written and verbal communication skills.
  • Experience with API-first products and developer tools.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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