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ServiceNow Architect & AI Expert

New

Skills

Agentic AI AI automation CSM IRM ITOM ITSM SecOps ServiceNow SPM Technical leadership

We are seeking a highly skilled ServiceNow Architect and Agentic AI Expert to lead the architecture, design, and implementation of ServiceNow solutions. This role requires a deep understanding of enterprise workflows and a collaborative approach to defining technical strategy with stakeholders.

Key Responsibilities
  • Lead the architecture, design, and implementation of ServiceNow solutions.
  • Own end-to-end solutioning for enterprise workflows.
  • Collaborate with stakeholders to define technical strategy.
  • Provide technical leadership across ITSM, SecOps, IRM, ITOM, SPM, and CSM.
  • Design and implement automation and AI-driven workflows.
  • Contribute to the development of Agentic AI solutions within ServiceNow ecosystems.
Requirements & Qualifications
  • 10+ years of experience with ServiceNow.
  • CTA or equivalent certification.
  • Expertise in ITSM, SecOps, IRM, ITOM, SPM, and CSM.
  • Proven leadership experience in large enterprise implementations.
  • Experience with Agentic AI systems and AI automation.
  • Fluent in Portuguese; strong cross-border collaboration skills.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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