Senior L3 Support Engineer

New

Skills

APIs Docker Java Python Scala SQL TCP/IP Test-Driven Development TLS UNIX

As a Senior L3 Support Engineer II, you will play a critical role in analyzing complex customer issues and providing effective resolutions. You will work closely with Collibra Product Engineering to clarify functional requirements and enhance the overall customer experience through improved observability and monitoring.

Key Responsibilities
  • Analyze complex customer issues to identify root causes.
  • Improve observability by identifying logging and monitoring enhancements.
  • Collaborate with product engineering teams to clarify functional requirements.
  • Resolve customer issues and implement effective workarounds.
  • Participate in on-call support as part of the L3 rotation.
Required Skills & Qualifications
  • 2+ years of Java-based application development experience; Scala is a plus.
  • 2+ years of Python application development leveraging APIs.
  • 2+ years of experience with SQL data sources.
  • Familiarity with UNIX, Docker, and networking (TCP/IP, TLS).
  • Understanding of Object-Oriented principles, Design Patterns, and Test-Driven Development (TDD).
  • Strong investigative skills with a focus on quality and problem resolution.
  • Excellent communication skills in English, both written and verbal.
  • Ability to work collaboratively across multiple teams.
  • Willingness to work in a hybrid model, attending the office two days a week in Raleigh.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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