Job Description

b'\n\t\t\tTitle: Technical Support Engineer\nLocation: United States\nType: Full-Time\nWorkplace: remote\nCategory: Support\nJob Description:\nAbout Starburst\nAt Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that\xe2\x80\x99s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.\nThough Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!\nAbout the role\nThe Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.\nA TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.\nAs a Technical Support Engineer at Starburst you will:\n\nProvide support for standard and custom deployments\nAnswer break/fix and non-break/fix technical questions through SFDC ticketing system\nEfficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions\nOpen SEP and Galaxy bug reports in Jira and feature requests in Aha!\nProvide upgrade support upon customer request\nCustomer must be on a supported LTS version at the time of request\nTSE must communicate unsupported LTS requests to the Account team as these require PS services\nConduct regularly scheduled technical check-ins with each BU\nDiscuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends\nResponsible for ensuring customer environments are on supported LTS versions\nKnowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It\xe2\x80\x99s essential that we keep our product expertise and documentation current and that all team members have access to information\nContribute to our reference documentation\nLead peer training\nConsultant to our content teams\nOwn your personal technical education journey\nContribute to or drive components of departmental and cross functional initiatives\nIdentify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally\nProvide feedback to your manager on continued ed. opportunities, project ideas, etc.\n\nSome of the things we look for:\n\nBachelors Degree in Computer Science, Mathematics, Engineering, or a related field.\n5+ years of support experience\n3+ years of Big Data, Docker, Kubernetes and cloud technologies experience\nBig Data (Hadoop, Data Lakes, Spark)\nDocker and Kubernetes\nCloud technologies (AWS, Azure, GCP)\nSecurity \xe2\x80\x93 Authentication (LDAP, OAuth2.0) and Authorization technologies\nSSL/TLS\nLinux Skills\nDBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash\n\nWhere could this role be based?\n\nUS, East Coast\n\nThe base salary range for this US full-time position is $130,000 \xe2\x80\x93 $140,000 (+bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.\nWhy build your career at Starburst?\nWe live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver\xe2\x80\x99s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts\xe2\x80\x99s growth.\nWe take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!\nStarburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.\nStarburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n#BI-Remote #LI-Remote\n\t\t'