Remote Technical Support Engineer

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Skills

Customer Experience Customer Service Engineer Json Mongodb Ruby Scripting Sql Tech Support Technical Support
Job Description

Clari's Revenue platform provides forecasting accuracy and visibility for sales performance, aiding in revenue leak detection and goal achievement. The Customer Solutions team collaborates with customers throughout the journey, offering product expertise and support. As a Technical Support Engineer, responsibilities include handling customer inquiries, issue resolution, maintaining response time targets, and building product knowledge. The role requires strong communication, problem-solving, and prioritization skills. Qualifications include 4-6 years of technical support experience, coding proficiency in Ruby, customer-centric mindset, and database query expertise. Perks at Clari include flexible work hours, mental health support, parental leave, and professional development opportunities. The company values inclusivity, diversity, and a culture of continuous learning and growth.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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