Onboarding Quality Director

New

Skills

Agile Methodologies Collaboration Tools Cross-Functional Leadership Data Analysis Operational Improvement Performance Metrics Product Readiness Quality Assurance SaaS Stakeholder Engagement

The Director of Onboarding Quality & Readiness will focus on improving First Time Right (FTR) and early-life KPIs while reducing preventable ticket volumes. This role involves defining go-live readiness standards across various areas and implementing validation gates.

Key Responsibilities
  • Improve First Time Right (FTR) and early-life KPIs.
  • Reduce preventable F7 and F30 ticket volume per live location.
  • Define go-live readiness standards across hardware, menu, payments, and integrations.
  • Implement validation gates to prevent false-positive install completion.
  • Partner with Product to embed readiness checks into onboarding workflows.
  • Own onboarding quality reporting and causal measurement linking to outcomes.
  • Lead cross-functional performance improvement initiatives.
Requirements & Qualifications
  • 8+ years leading quality, operations, or product-readiness in SaaS/tech.
  • Familiarity with stacking mechanisms (WBR, QBRs) defining rhythms.
  • Proven experience improving measurable customer outcomes.
  • Strong analytical capability; ability to link operational inputs to customer outcomes.
  • Experience influencing product roadmap via quantified business impact.
  • Demonstrated success leading cross-functional performance improvement initiatives.
  • Ability to balance in-person collaboration and flexibility in a hybrid work model.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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