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Newspack, part of Automattic’s portfolio of products, aims to help small and medium-sized news organizations publish great stories, develop a loyal audience, and find a path to financial sustainability at a time when local journalism faces immense challenges. We do that by deploying an open-source publishing solution tailored to the needs of digital news publishers, using industry best practices. In nearly five years, Newspack has launched more than 250 publications, with dozens more slated to join in months. These range from venerable publications like the Chicago Reader to ambitious digital startups like VTDigger and MLK50. In the process, we’ve created a vibrant community of more than 1,500 publishers, editors, and producers whose goal is to see journalism thrive in their local communities. Newspack is now growing the commercial team and is looking for an experienced Technical Account Manager who is excited by our mission and the opportunities we have in the publishing world. Responsibilities: As a Technical Account Manager (TAM) for Newspack, you will: Work directly with our growing roster of small- and medium-sized news publishers to migrate their sites to WordPress and launch on the Newspack platform. Troubleshoot technical and editor-facing issues as they arise, work with publishers to leverage and optimize Newspack’s feature set, and drive adoption of best practices in digital news publishing and monetization. Work closely with our product engineers to refine the Newspack product based on experience, expertise, and publisher input. Develop close relationships with your customers to understand their business/operational needs and technical challenges and help them achieve the greatest value from our products. Requirements: You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites; helping newsrooms take control of their online publishing; helping businesses with their digital transformation; or working with some of the most influential companies in the world to get the most out of WordPress. Your style is to get things done while reducing friction for your colleagues and customers — to respond rapidly when called upon, as well as being proactive. You view our customers as partners and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales. In addition, you have experience with: Influencing customer outcomes, analyzing customer health metrics, and tracking customer interactions via tools. Collaborating closely with team members to support renewals and expansion opportunities. Gauging customers’ levels of engagement with the company, and providing feedback to internal stakeholders regarding product and service improvements. Creating structure in ambiguous situations and designing effective processes. Leading customer on-sites, conducting service reviews, and empowering customers to achieve success and gain the greatest value from our products. Effective problem-solving, conflict resolution, and context-switching. Distilling and accomplishing goals and wish-lists into concrete next steps. Remaining undaunted by managing risks in high stakes situations. Conducting kick-off calls and getting everyone on the same page. Working with WordPress or other web technologies. Bonus points for software development and architecture experience, but writing code is not in scope for this position. Salary range: $73,000-$130,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency. This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.
New
Responsible for the growth of enterprise accounts in the region
Ensure revenue growth, customer success, and long-term partnerships
Posted 4 days ago
Primary point of contact for Aurora Cloud clients and Partners
Onboarding clients and driving adoption
Posted 4 days ago
Hire a remote Onboarding Specialist for full-time position.
Provide support and guidance to new clients during the onboarding process.
Posted 5 days ago
Provide high-quality customer support for healthcare facilities
Prevent customer churn and drive retention
Posted 5 days ago
Ensure successful management of billing processes for facility partners
Resolve billing issues and maintain accurate invoicing records
Posted 5 days ago
Provide primary support for healthcare facilities
Prevent churn and retain customers
Posted 6 days ago
Hiring a Mid-Market Account Manager remotely
Full-time position in the United States
Posted 8 days ago
Manage high net worth customer accounts effectively
Promote Xapo brand and acquire new leads
Posted 8 days ago
Hiring a bilingual account executive for outbound sales
Cold calling and lead conversion responsibilities
Posted 11 days ago
Lead and support the global CSM team
Enhance customer engagement and retention rates
Posted 11 days ago
Drive engagement, retention, and expansion within GCP segment
Create and own strategy for customer value delivery
Posted 12 days ago
Drive revenue growth through securing new clients
Establish strategic C-level relationships
Posted 12 days ago
Engage with customers through live chat and demos
Qualify leads and drive revenue metrics
Posted 13 days ago
Manage corporate accounts effectively
Build and nurture client relationships
Posted 13 days ago
Hire a full-time remote Account Director
Manage and grow client accounts
Posted 17 days ago
Drive growth and transformation of sales function in Indian Subcontinent
Build effective relationships to meet and exceed business targets
Posted 17 days ago
Act as primary contact for Mid-Market prospects
Document buying criteria and next steps
Posted 17 days ago
Advocate for designated customers and manage their needs across all offerings
Prioritize and communicate customers' technical issues to support and product management
Posted 17 days ago
Advocating for customer needs and managing relationships effectively
Providing technical support and project leadership for customers
Posted 20 days ago
Drive adoption of SkillUp across APAC
Own the end-to-end sales cycle
Posted 22 days ago
Nurturing relationships with strategic accounts
Guiding senior executives through challenges
Posted 22 days ago
Create and execute strategies for customer engagement and expansion
Manage a set of GCP customers for growth and retention
Posted 23 days ago
Ensure successful management of billing processes for facility partners
Resolve billing issues and maintain accurate invoicing
Posted 24 days ago
Hiring a Technical Account Manager for enterprise clients
Full-time remote position in the United States
Posted 24 days ago
Acquire new logos within designated territory
Lead demonstrations with pre-sales support
Posted 25 days ago
Acquire new logos within specified regions
Lead full sales cycle
Posted 27 days ago
Manage customer relationships and subscription renewals for GitLab's platform
Collaborate with various teams to support customer success and growth
Posted 28 days ago
Lead acquisition and renewal business in the enterprise market in India
Execute a customer-centric sales strategy within India
Posted 28 days ago
Consulting and advising customers through the buying journey
Prioritizing skills over pedigree in tech hiring
Posted 29 days ago
Ensure partners have an excellent experience with WordPress and Automattic products.
Collaborate with partners, designers, and developers to fulfill partner requests.
Posted 31 days ago
Develop and implement webinar guidelines
Select appropriate web conferencing technology
Posted 31 days ago
Expand market reach in public sector
Establish strategic partnerships with government officials
Posted 33 days ago
Drive enterprise business growth in India
Exceed sales targets and build a strong pipeline
Posted 33 days ago
Drive sales growth and revenue
Position WordPress VIP within key verticals
Posted 33 days ago
Drive enterprise business growth in India
Position Mixpanel as a leading Analytics tool
Posted 35 days ago
Optimizing advertiser accounts on Amazon and Walmart platforms
Collaborating with Customer Success Managers to understand customer KPIs
Posted 35 days ago
Optimize advertiser accounts on Amazon and Walmart platforms.
Collaborate with internal teams to meet customer advertising goals.
Posted 36 days ago
Deliver exceptional customer support and success
Utilize technical expertise and communication skills
Posted 36 days ago
Ensure high client satisfaction and success.
Drive adoption and optimize customer engagement.
Posted 37 days ago
Ensure successful management of billing processes
Resolve billing issues efficiently
Posted 37 days ago
Develop and maintain relationships with mid-market accounts
Utilize sales intelligence platform to drive sales
Posted 37 days ago
Drive adoption of SkillUp across APAC
Close deals and deliver revenue
Posted 38 days ago
Recruit a bilingual Account Executive proficient in English & Punjabi
Utilize cold calling & outbound sales experience to convert leads
Posted 39 days ago
Drive growth and transformation of sales function in Indian Subcontinent
Achieve revenue targets through enterprise account development
Posted 39 days ago
Manage high net worth customer accounts effectively
Achieve revenue targets through retention and acquisition
Posted 40 days ago
Drive revenue growth through partner relationships.
Manage agency accounts and partnerships effectively.
Posted 40 days ago
Drive revenue growth in enterprise accounts
Exceed sales quotas and build pipelines
Posted 41 days ago
Drive sales through cold calling and client management
Utilize bilingual skills to reach a diverse client base
Posted 41 days ago
Drive enterprise business in India
Exceed sales targets