L2 Support Engineer

New

Skills

Datadog Engineer Html Java Javascript Mysql Postman Tech Support Workato Zendesk

Job Overview

Netomi AI is seeking a highly skilled L2 Support Engineer to join their team. You will be responsible for providing technical support, troubleshooting issues, and collaborating with different teams to enhance the customer experience.

Responsibilities
  • Develop in-depth knowledge of Netomi's offerings
  • Resolve tickets through Zendesk
  • Coordinate troubleshooting through incident management
  • Assist in production setups in client environments
  • Participate in a 24x7 rotational shift
Requirements & Qualifications
  • 5-6 years of experience in technical support
  • Proficiency in Java, HTML, and Zendesk
  • Experience in start-up environments
  • Ability to troubleshoot technical issues effectively
  • Strong communication and collaboration skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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