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This role focuses on incident response and operational support within IT and contact center environments. The candidate should have strong experience in incident management, crisis handling, vendor coordination, and network or command center operations. Hands-on experience with tools such as ServiceNow, Splunk, Dynatrace, and Genesys Engage or cloud call center platforms is required. The ability to work in a fast-paced environment, manage multiple communication channels, and collaborate effectively across teams is essential. Familiarity with AI tools like Microsoft Copilot and strong communication skills are key to success in this role.
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Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
Posted 12 days ago
Implement cloud observability solutions for customers
Automate and optimize system reliability and scalability
Posted 12 days ago
Implement Observability solutions for customers
Build and maintain scalable systems and automation
Posted 12 days ago
Enhance production environment reliability and stability
Implement automation and streamline deployments
New
Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
New
Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
New
Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
New
Monitor and maintain ETL pipelines.
Provide incident support and resolution.
New
Provide 2-level technical support.
Ensure compliance with SLAs.
New
Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
Posted 3 days ago
Lead architecture and implementation of ServiceNow solutions.
Collaborate with stakeholders to define technical strategy.
New
Lead cross-functional HR tech programs from initiation to completion.
Bridge business and technology to optimize HR platforms.
New
Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
Posted 12 days ago
Resolve customer reported issues efficiently
Provide configuration and policy recommendations
Posted 12 days ago
Architect and run OpenStack and Kubernetes infrastructure
Enable devsecops for applications on the infrastructure
Posted 12 days ago
Implement observability solutions for clients
Automate and maintain scalable systems
Posted 12 days ago
Lead incident response and resolution
Oversee and improve service management processes
Posted 12 days ago
Implement Observability solutions
Develop scalable systems with automation
Posted 12 days ago
- Manage JIRA and Confluence for client needs - Optimize ERP systems for critical communications -
upport network infrastructure and security - Maintain IT asset management solutions - Administer
Posted 12 days ago
Enhance production environment reliability and stability
Implement automation and streamline deployments
Posted 12 days ago
Develop and maintain behavioral threat detections
Close detection gaps using MITRE ATT&CK and threat actor intelligence
Posted 12 days ago
Building and maintaining a signal development and detection engineering program
Writing threat detections and closing detection gaps
Posted 12 days ago
Deliver exceptional security support with advanced expertise and clear communication.
Serve as technical leader and mentor, guiding teammates through knowledge sharing.
Posted 12 days ago
Maintain Linux servers and AWS infrastructure for reliability
Develop and maintain automation for provisioning and deployments
Posted 12 days ago
Define requirements, research vendors, and design/implement solutions
Drive standardized solutions across SpaceX
Posted 12 days ago
Build, administer, and support Linux and Windows server environments
Ensure high availability, performance, and recoverability of production infrastructure
Posted 12 days ago
Lead and shape the Security Incident Response Team
Develop runbooks, playbooks, and response capabilities
Posted 12 days ago
Lead detection and remediation across enterprise and aviation tech
Ensure compliance with NIST 800-171, CMMC Level 2, and SOX ITGC
New
Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
New
Monitor and troubleshoot AWS Amazon Connect platforms.
Enhance proactive monitoring and system reliability.
New
Provide support to Vetcove users via multiple channels.
Quickly troubleshoot and resolve customer issues.
New
Focus on incident response in IT and contact center environments.
Manage incidents and coordinate resolution across multiple teams.
New
Manage end-to-end marketing campaigns.
Coordinate trade shows and events.