EMR Success Manager

New

Skills

Cross-functional Collaboration Customer Success Management Engineering Leadership Technical Support

Lead and develop the EMR Success team responsible for EMR integrations. Oversee day-to-day operations; provide technical leadership during escalations. Balance customer outcomes, ops rigor, and triage as a hands-on manager. Drive customer success across the EMR integration lifecycle. Partner cross-functionally to improve onboarding and experience. Open, transparent culture with weekly Town Hall meetings. Medical benefits; employees 100% premiums, dependents 80%. 16 weeks of paid Family Bonding Leave for new parents. Supplemental fertility benefits coverage. 4% company match in retirement savings plan. Increased PTO with tenure; latest hardware provided.

Key Responsibilities
  • Lead and develop EMR Success team
  • Provide technical leadership during escalations
  • Drive customer success across the EMR integration lifecycle
  • Partner cross-functionally to improve onboarding and experience
Required Skills & Qualifications
  • 5+ years in EMR integrations, interoperability, or healthcare IT
  • 3+ years leading teams and cross-functional programs
  • Experience leading a customer-facing technical/support team
  • Strong healthcare integration background; HIPAA knowledge
  • Bachelor's degree in Health Informatics, IS, or Engineering; Master’s a plus

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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