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43 minutes agoReport problemBruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.outsourcing • remote work• This is a remote position. • Work Schedule: Monday to Friday, 9AM to 11AM and 5PM to 7PM UK • Join a thriving online jewelry business that’s making waves in the e-commerce space. • This innovative company, just a year into its journey, is already experiencing rapid growth and is seeking a talented individual to be part of its exciting expansion. • As a key player in this dynamic environment, you’ll have the opportunity to directly impact customer satisfaction and contribute to the company’s continued success in the competitive jewelry market. • We’re seeking a detail-oriented and communicative Customer Support Virtual Assistant to join our growing team. • In this role, you’ll be the primary point of contact for our valued customers, managing a high volume of inquiries and ensuring smooth communication. • This exciting opportunity allows you to contribute directly to our business growth while honing your skills in e-commerce customer service. • Your expertise in email management, problem-solving, and Shopify platform will be crucial in maintaining our high standards of customer satisfaction. • As we expand, you’ll have the chance to grow with us, potentially taking on additional responsibilities and exploring new customer service channels. • Efficiently manage and respond to approximately 100 customer emails daily, ensuring timely and accurate information delivery. • Handle a wide range of customer inquiries, from product questions to order status updates, with professionalism and attention to detail. • Utilize Shopify to access order details, resolve issues, and provide comprehensive support to customers. • Collaborate with suppliers to address and resolve order-related problems, such as missing items or shipping discrepancies. • Contribute to the development and implementation of customer service best practices and procedures. • Potentially expand your role to manage Instagram business chat for customer support, broadening our communication channels. • Identify and report common customer issues or concerns to help improve overall business operations and customer experience.• Minimum of 3 years of experience in customer support, preferably in e-commerce or retail environments • Exceptional written communication skills in English, with the ability to convey information clearly and professionally • Strong proficiency in email management tools and techniques to handle high-volume correspondence efficiently • Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment • Familiarity with e-commerce platforms, particularly Shopify, is highly desirable • Excellent problem-solving skills with a proactive approach to addressing customer concerns • High level of computer literacy and ability to quickly adapt to new software and tools • Strong attention to detail, especially when handling customer data and order information • Reliable home office setup with a stable internet connection to ensure consistent service delivery
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