Director Technical Writing Lead

New

Skills

Content Strategy devsecops Director Documentation Git Leadership Mentoring Process Automation Technical Writing Ux Research

The Director of Technical Writing at GitLab leads a globally distributed team, setting strategy and ensuring delivery of high-quality, user-focused documentation for millions of GitLab users worldwide. This remote-first leadership role involves cross-functional collaboration, adoption of modern docs-as-code workflows, and driving continuous improvement to optimize product learnability and user experience.

Key Responsibilities
  • Develop and implement strategic direction, guidelines, and goals for technical writing across the organization.
  • Hire, mentor, and support Technical Writers, Technical Writing Managers, and Full Stack Engineers.
  • Advocate for documentation best practices and ensure documentation is prioritized and valued company-wide.
  • Oversee creation, maintenance, and improvement of comprehensive product documentation for diverse audiences.
  • Drive collaboration with UX, engineering, product management, and community teams to deliver impactful documentation.
  • Lead data-driven documentation improvements through UX research and analytics.
  • Identify and implement process improvements, automation, and workflow enhancements.
  • Manage resource allocation, staffing strategy, and professional development for the Technical Writing team.
  • Represent documentation in executive forums, influencing strategic product decisions.
  • Ensure alignment with company values and remote work best practices.
Required Skills & Qualifications
  • Proven leadership experience managing and mentoring technical writing teams in a software or SaaS environment.
  • Expertise with docs-as-code workflows, Git, and modern documentation tooling.
  • Strong understanding of developer tools, DevSecOps, and open-source software.
  • Track record of implementing data-driven approaches to assess documentation quality and user engagement.
  • Exceptional written and verbal communication skills, emphasizing clarity and user needs.
  • Bachelor’s degree in a relevant field or equivalent practical experience.
  • Preferred: Experience with AI-powered documentation solutions, search optimization, and quality assurance.
  • Experience leading documentation for developer-focused products or platforms.
  • Familiarity with CI/CD and GitLab.
  • Strong background in process improvement, innovation, and working with open-source communities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 56 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

LLVM Compiler Developer

Posted 56 days ago

Develop and enhance LLVM and Clang based toolchain components

Collaborate with LLVM community for continuous integration

Back-end Bash C C++

Senior Full Stack Engineer

Posted 56 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

C# Backend Engineer Remote

Posted 56 days ago

Develop and maintain backend C# services and APIs

Collaborate remotely with a distributed team

Agile Agile Methodologies Api Development Back-end

C# Development Engineer

Posted 56 days ago

Contribute to back-end services used by company products

Collaborate with a global team

Agile Agile Methodologies Ai Tools Api Development

Senior Full Stack Engineer (ASP.NET Core, AWS)

Posted 56 days ago

Design and develop user-facing backend services and web applications.

Collaborate effectively with team members and stakeholders.

AWS Engineer Full stack Git

Back-End C# Developer

Posted 56 days ago

Enhance back-end services for millions of users

Collaborate with a global team on complex API implementations

Agile Agile Methodology Api Integration Back-end

Senior Drupal Demo Engineer

Posted 56 days ago

Design and implement solutions for demo scenarios

Build and maintain demo assets

Css Drupal Engineer Git

Senior Product Manager RMM

Posted 56 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Senior Golang Developer Role

Posted 56 days ago

Develop cloud-based cyber protection solutions

Design and maintain high-load distributed services

Algorithms Architecture Cloud Services Data Structures

Remote Senior iOS Engineer

Posted 56 days ago

Remote full-time iOS engineering role

Develop customer-focused mobile applications

Agile Methodologies Engineer Git iOS

Remote Content Marketing Manager

Posted 56 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

Product Marketing Manager

Posted 56 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Senior Product Manager, Growth

Posted 56 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Staff Frontend Developer Role

Posted 56 days ago

Recruit experienced frontend developer

Offer fully remote work in Canada

Css3 Git Html5 JavaScript

Senior React Frontend Developer

Posted 56 days ago

Hire a senior-level React developer

Enhance client reporting platform

Babel Css Css3 Git

Remote Product Manager

Posted 56 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Senior Staff Software Engineer - Payments

Posted 56 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

APAC Emergency Response Lead

Posted 56 days ago

Lead rapid emergency housing activations in APAC.

Coordinate with partners and government for disaster response.

Communication Leadership Partnerships Risk Assessment And Mitigation

SOX Technical Control Testing

Posted 56 days ago

Evaluate and test IT controls for SOX compliance.

Collaborate with technology teams to assess and improve control design.

Accounting Change Management Communication Documentation

Staff Software Engineer, Tax

Posted 56 days ago

Lead and scale tax engineering systems at Airbnb

Collaborate cross-functionally on global platform initiatives

Apis Architecture Backend Development Cloud Platforms

Senior Product Recruiter, India

Posted 56 days ago

Recruit specialized technical talent in India

Collaborate with internal teams for efficient recruiting

Communication Creative Data Management Engineering

Staff Software Engineer - Biztech

Posted 56 days ago

Solving challenging and unique problems in Global Tax Engineering at Airbnb

Promoting sustainable engineering practices and well-being in the work environment

Architecture Backend Development Engineer Fintech

Compliance Engineering Manager

Posted 56 days ago

Lead a team focused on compliance with global financial regulations in the Payments space

Collaborate extensively with cross-functional teams to ensure compliance is integrated throughout the platform

Architecture Communication Compliance Cross-functional Collaboration

Remote Partnerships Director Role

Posted 56 days ago

Expand strategic partnerships

Drive business growth

Business Development Communication Leadership Partnerships

Remote Developer Support Engineer

Posted 56 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 56 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Transaction Monitoring Lead

Posted 56 days ago

Hiring a Transaction Monitoring Lead to enhance compliance capabilities

Optimizing TM rules and alert systems to reduce false positives

Automation Documentation Fraud Detection Monitoring

Transaction Monitoring Manager

Posted 56 days ago

Lead and scale transaction monitoring operations

Optimize and automate AML controls and alert logic

Automation Data Analysis Documentation Monitoring

Regional Compliance Officer

Posted 56 days ago

Lead regional compliance oversight for Airtm in India.

Implement and monitor AML/CFT measures for the region.

Anti-money Laundering Audit Communication Compliance

Blockchain Solutions Engineer

Posted 56 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Revenue Operations Lead

Posted 56 days ago

Optimize revenue operations for Allium.so's growth

Develop accurate revenue forecasting models

Bi tools Collaboration Tools Crm systems Data Analytics

Growth Engineer at Allium

Posted 56 days ago

Optimize internal customer support processes

Automate customer interactions for efficiency

Blockchain Collaboration Tools Documentation Engineer

Remote Customer Support Specialist

Posted 56 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Compliance Program Director

Posted 56 days ago

Lead and shape Alma's compliance program

Ensure alignment with industry regulations

Communication Compliance Director Documentation

Staff Software Engineer Role

Posted 56 days ago

Lead backend development for AI-powered data solutions

Architect scalable systems and APIs for enterprise clients

Agile Methodologies Angular AWS CI/CD

Staff Software Engineer

Posted 56 days ago

Revolutionize enterprise data operations through AI solutions.

Automate and accelerate data tasks for overworked data teams.

Ai Airflow Ansible Api Development

Marketing Operations Specialist

Posted 56 days ago

Execute and optimize marketing campaigns using Marketo

Maintain and improve operational campaign workflows

adobe Airtable Asana Communication

Anaplan Solution Architect India

Posted 56 days ago

Architect and deliver Anaplan planning solutions

Translate business requirements into multi-dimensional models

Agile Agile Methodology Anaplan Business Analytics

Anaplan Solution Architect

Posted 56 days ago

Architect, design, and deliver Anaplan planning solutions

Translate client requirements into sophisticated models

Agile Agile Methodology Anaplan Business Analytics

Senior Angular Front-End Developer

Posted 56 days ago

Develop advanced Angular applications

Mentor and lead front-end team members

Css Css3 Git Html

Angular Frontend Technical Lead

Posted 56 days ago

Lead technical delivery of Angular frontend

Ensure compliance with financial regulations

Angular Ci/cd Pipelines Css3 Docker

Angular Frontend Tech Lead

Posted 56 days ago

Lead frontend delivery for a banking risk management tool

Ensure technical excellence, scalability, and compliance

Angular CI/CD Docker Git

Senior Angular Frontend Engineer

Posted 56 days ago

Redesign and optimize financial applications

Deliver high-quality, performant frontend solutions

Angular CI/CD Css Docker

Senior Frontend Engineer (Angular)

Posted 56 days ago

Enhancing operations in the financial sector through IT solutions.

Developing client-specific software solutions.

Angular CI/CD Css Css3

Front-End Angular Developer

Posted 56 days ago

Seeking Front-End Developer proficient in Angular for remote position

Collaborate with IT experts to create optimized interfaces

Angular Continuous learning Design Patterns English Proficiency

Remote Head of Marketing

Posted 56 days ago

Hiring a remote Head of Marketing for Apollo.

Full-time position in US time zones.

Analytical Skills Analytics Budget Management Campaign Management

Lifecycle Marketing Manager

Posted 56 days ago

Hiring a remote Lifecycle Marketing Manager

Full-time position in the United States

Analytical Skills Communication Skills Community Management Content Strategy