Customer Support Specialist (Documents SME)

Job Overview

Are you passionate about accuracy and compliance in business operations? Join Clipboard Health as a Customer Support Specialist/SME to ensure quality service to healthcare professionals.

Responsibilities

• Manage cases in the escalations queue for timely resolution.
• Offer guidance to team members and departments through Slack.
• Handle daily tasks related to process status changes, request processing, and special projects.
• Collaborate with the team to review and enhance process content.
• Work efficiently to resolve customer inquiries promptly.
• Collaborate with various teams to address issues and improve processes.

Requirements & Qualifications

• Ability to resolve customer issues with empathy and action.
• Exceptional written and verbal communication skills.
• Comfortable handling ambiguous situations and adaptable to change.
• Demonstrate high motivation, self-direction, and initiative.
• Exceptionally detail-oriented with ethical integrity.
• Positive mindset to elevate the team.