Customer Support Engineer

New

Skills

DNS HTTP/s JavaScript Python REST APIs Ruby on Rails TCP/IP TLS VCL Wasm

As a Customer Support Engineer, you will play a crucial role in assisting customers with their configurations and technical inquiries. Your expertise in debugging and optimizing will help enhance their experience with our services.

Key Responsibilities
  • Review customer configurations and debug VCL and Compute (Wasm).
  • Optimize cache hits and HTTP headers for improved performance.
  • Guide customers through the Fastly Control Panel, RBAC, and dashboards.
  • Resolve inquiries via email, chat, and Slack, targeting a first response time (FRT) within 30 minutes.
  • Educate customers on edge architecture and share effective mitigation strategies.
  • Contribute to documentation for enhanced customer understanding.
  • Provide omnichannel support including live triage via video or phone.
  • Collaborate with higher-tier teams for timely escalation and resolution of issues.
Required Skills & Qualifications
  • 2-4 years of experience in technical support, sysadmin, or network roles.
  • Strong knowledge of HTTP/s, TCP/IP, TLS, and DNS.
  • Experience with VCL, Python, Ruby/Go, JavaScript, or Rust.
  • Familiarity with UI and API literacy, particularly with SaaS control panels and REST APIs via CLI.
  • Strong written and analytical skills for effective customer interactions.
  • Proficient in triaging network telemetry and diagnostic tools.
  • Exposure to networking concepts including BGP, internet routing, and peering.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Software Engineer III, Google Cloud

Posted 54 days ago

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another.

Python

LLVM Compiler Developer

Posted 52 days ago

Develop and enhance LLVM and Clang based toolchain components

Collaborate with LLVM community for continuous integration

Back-end Bash C C++

Compiler Engineer (LLVM, C++)

Posted 52 days ago

Hiring experienced Compiler Engineers for LLVM and Clang toolchain development

Responsibilities include analyzing requirements, designing, and collaborating with the LLVM community

Back-end Bash Communication Llvm

LLVM Compiler Developer Role

Posted 52 days ago

Enhance and maintain LLVM/Clang-based toolchains

Support and optimize code for diverse platforms

Back-end Bash C++ Communication

Junior Mobile Security Tester

Posted 52 days ago

Conduct security testing on mobile and web applications

Identify and document vulnerabilities in digital banking platforms

Android Bash JavaScript Penetration Testing

Junior Web/Mobile Pen Tester

Posted 52 days ago

Ensure security of mobile and web banking applications

Identify and document vulnerabilities through penetration testing

Android JavaScript Penetration Testing Python

Senior Full Stack Engineer

Posted 52 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

LLVM Compiler Engineer Role

Posted 52 days ago

Enhance and implement LLVM toolchain components

Extend open source compilers for new platforms

Back-end Bash C++ Communication

LLVM Compiler Engineer

Posted 52 days ago

Seek experienced Compiler Engineers for LLVM and Clang toolchain

Collaborate with LLVM community and contribute to public repositories

Back-end Bash Communication Llvm

Senior Full Stack Engineer (ASP.NET Core, AWS)

Posted 52 days ago

Design and develop user-facing backend services and web applications.

Collaborate effectively with team members and stakeholders.

AWS Engineer Full stack Git

LLVM Compiler Development

Posted 52 days ago

Enhance and implement components of the LLVM toolchain

Extend open source LLVM and Clang code bases

Back-end Bash Communication Llvm

LLVM Compiler Developer

Posted 52 days ago

- Enhance and implement toolchain components - Extend LLVM and Clang for client platforms -

ate with LLVM community - Analyze, build, and debug platform code - Develop and maintain target

Bash Python Version control

Software Engineer at Acquia

Posted 52 days ago

Develop and maintain customer-facing applications and microservices on Kubernetes

Collaborate with cross-functional teams to document product and development details

Ansible AWS Devops Engineer

Senior Drupal Demo Engineer

Posted 52 days ago

Design and implement solutions for demo scenarios

Build and maintain demo assets

Css Drupal Engineer Git

Senior Golang Developer Role

Posted 52 days ago

Develop cloud-based cyber protection solutions

Design and maintain high-load distributed services

Algorithms Architecture Cloud Services Data Structures

Senior Go Cloud Developer

Posted 52 days ago

Develop scalable cloud disaster recovery services

Design and implement high-load distributed systems

Algorithms Architecture Cloud Cloud Services

Remote AI Analyst

Posted 52 days ago

Drive customer experience automation

Optimize business processes with AI solutions

Ai Business Analyst Data Analysis Data Visualization

Principal AI Engineer Role

Posted 52 days ago

Hire a remote Principal AI Engineer

Develop customer experience automation solutions

Ai Automation AWS Cloud Computing

AV Administrator

Posted 52 days ago

Plan, manage, and maintain AV projects and events Provide expert support for AV technologies Create

and maintain standard operating procedures Support company-wide AV solutions Troubleshoot hardware

Lua Python

IT SaaS Admin

Posted 52 days ago

- Automate workflows and streamline IT processes - Manage SaaS applications efficiently -

e with cross-functional teams - Ensure IT security and compliance - Enhance end-user experience

Bash Google Workspace JavaScript Jira

ML Engineer - AdTech

Posted 52 days ago

Design and implement ML systems|Apply optimization strategies|Collaborate with teams|Analyze data

r user behavior|Develop data

C++ Data Analysis Java Machine Learning

Affirm Senior Backend Engineer

Posted 52 days ago

Lead a team of engineers through ambiguity to solve problems

Collaborate with various stakeholders in product development

Android AWS Code Review Distributed systems

Software Engineer II, Backend

Posted 52 days ago

Develop backend systems for credit decisioning.

Collaborate with team members and stakeholders.

Android AWS Backend Systems Code Review

Software Engineer Role

Posted 52 days ago

Contribute to team projects and goals

Maintain system stability while achieving business goals

Code reviews Css Debugging Html

Staff Frontend Developer Role

Posted 52 days ago

Recruit experienced frontend developer

Offer fully remote work in Canada

Css3 Git Html5 JavaScript

Senior React Frontend Developer

Posted 52 days ago

Hire a senior-level React developer

Enhance client reporting platform

Babel Css Css3 Git

Full Stack .NET Developer

Posted 52 days ago

NET, Enhancing and optimizing websites and microservices, Writing new sites and services, Variety of exciting and challenging projects, Working with C#

None

Agile Methodologies Api Integration Html/css JavaScript

Senior Software Engineer - AI/ML

Posted 52 days ago

Drive development of AI/ML features in ClickHouse Cloud

Create APIs connecting database capabilities with AI/ML systems

API Design Cloud Technologies Database Systems JavaScript

Senior Software Engineer (TypeScript) - AI/ML

Posted 52 days ago

Develop AI/ML-powered features in ClickHouse Cloud

Bridge gap between high-performance database technology and AI capabilities

API Design Database Systems JavaScript React

Senior Software Engineer - BizTech

Posted 52 days ago

Solve challenging problems for Airbnb and users

Remove friction from user journey

Android C++ Engineer Java

Remote Developer Support Engineer

Posted 52 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Blockchain Solutions Engineer

Posted 52 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Allstate Product Engineer Project

Posted 52 days ago

Implement applications following 12-factor principles for product development

Collaborate within the team to design and build systems and apps

Apache Kafka CI/CD Github Java

Forward Deployed Software Engineer (Data)

Posted 52 days ago

Leading the technical implementation of AI-driven data solutions

Translating customer needs into technical requirements

AWS Communication Skills Engineer Microsoft Azure

Forward Deployed Software Engineer

Posted 52 days ago

Lead technical implementation and optimization of data platform

Serve as primary technical contact for key accounts

Airflow AWS Databricks Engineer

Staff AI Backend Engineer

Posted 52 days ago

Architect and maintain high-performance backend infrastructure

Integrate advanced AI and LLM technologies into data workflows

AWS Docker Engineer FastAPI

Staff Software Engineer Role

Posted 52 days ago

Lead backend development for AI-powered data solutions

Architect scalable systems and APIs for enterprise clients

Agile Methodologies Angular AWS CI/CD

Staff Software Engineer, AI Backend

Posted 52 days ago

Design and build scalable AI-driven backend systems

Integrate advanced language models into data workflows

AWS Docker FastAPI Google Cloud Platform

Staff Software Engineer

Posted 52 days ago

Revolutionize enterprise data operations through AI solutions.

Automate and accelerate data tasks for overworked data teams.

Ai Airflow Ansible Api Development

AI-Powered Data Operations Revolution

Posted 52 days ago

Revolutionize enterprise data operations through AI automation.

Develop high-performance backend systems for AI solutions.

Docker Engineer FastAPI Python

Binance Data Analyst Program

Posted 52 days ago

Develop data models for core business operations

Utilize machine learning techniques for real-world challenges

Matplotlib Numpy Pandas Power Bi

Data Analyst Lead

Posted 52 days ago

Lead data projects to align learning experiences with industry needs, Drive end-to-end analytics

jects for student success, Provide key insights for stakeholders, Conduct advanced statistical

A/b Testing Amplitude Data Visualization Etl tools

Healthcare Data Architect

Posted 52 days ago

Revolutionize healthcare data management through scalable pipelines and real-time analytics.

Lead data strategy and architecture to enhance healthcare visibility and awareness.

Cloud-native architecture Data Migration Data Modeling Data Warehousing

Data Lead: ETL & Analytics

Posted 52 days ago

Improve data infrastructure Optimize performance and accessibility Enable data-driven

g Collaborate with cross-functional teams Mentor and lead data

Airflow Analytics AWS BigQuery

Anaplan Full Stack Engineer

Posted 52 days ago

Build exceptional software for a global growth strategy

Deliver seamless user experiences through architecture and collaboration

Android Css Docker Engineer