Customer Success Manager

New

Skills

Cloud Architecture Compliance Cross-Functional Collaboration Customer Success Management Cybersecurity Hybrid IT Solutions Identity Access Management (IAM) On-Premise IT Solutions SaaS Deployments Technical Translation

The Sr. Customer Success Manager for Identity Security will serve as the primary contact for customers post-implementation, ensuring their success and satisfaction with our solutions. This role involves managing the renewal pipeline, monitoring customer health, and collaborating with Sales for onboarding and launches.

Key Responsibilities
  • Act as the main liaison for customers after implementation.
  • Manage renewal pipeline and monitor customer health.
  • Collaborate with Sales teams for effective onboarding and launches.
  • Build trusted relationships to identify upsell and cross-sell opportunities.
  • Coordinate meetings with cross-functional teams and ensure follow-ups.
  • Monitor product usage trends and provide feedback for improvement.
Required Skills & Qualifications
  • Experience in Identity Access Management (IAM).
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures.
  • Ability to translate technical concepts into business language.
  • Extensive customer success/account management experience in complex SaaS environments.
  • Tenacious drive to ensure customer success.
  • Previous experience in a customer success role within a SaaS organization.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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