Customer Success Manager

New

Skills

Agile Methodology Asana Customer Success Management Jira MS Project Project Management Quality Assurance Risk Management Scrum Waterfall

The Associate Customer Success Manager will lead the planning, execution, and delivery of customer projects, ensuring that milestones are met while coordinating effectively with various teams. This role requires a proactive approach to maintain project documentation and schedules, identify risks, and oversee quality assurance processes.

Key Responsibilities
  • Lead planning, execution, and delivery of customer projects with clear milestones.
  • Coordinate with product, software, QA, and operations teams on goals and timelines.
  • Maintain project documents, schedules, scope, and progress reports.
  • Identify and mitigate risks to ensure on-time delivery.
  • Oversee quality assurance and testing processes to meet high standards.
  • Track customer usage and drive improvements in adoption.
Required Skills & Qualifications
  • 3-5 years of experience in property & casualty or specialty insurance roles.
  • Experience in customer success or client-facing roles.
  • Strong knowledge of Agile, Scrum, or Waterfall methodologies.
  • Excellent communication and relationship-building skills.
  • Ability to manage multiple projects with timely delivery.
  • Familiarity with project management tools such as Jira, MS Project, or Asana.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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