Customer Success Director

New

Skills

Customer Success Management Data Analysis Enterprise Account Management Executive Communication Freemium Model Experience Product Feedback Program Development Retention Strategies SaaS Sales Collaboration

We are seeking a dynamic and experienced Customer Success Director to lead and grow our Customer Success team, specifically focusing on Enterprise accounts. The ideal candidate will play a key role in defining the Customer Success strategy in collaboration with the VP of Sales, driving customer adoption and expansion while ensuring a high level of customer satisfaction.

Key Responsibilities
  • Lead and develop the Customer Success team for Enterprise accounts.
  • Define and execute the Customer Success strategy with the VP of Sales.
  • Build scalable Customer Success programs, processes, and playbooks.
  • Collaborate with Sales to manage customer retention, renewal, and expansion.
  • Translate customer insights into actionable product feedback and roadmap enhancements.
Required Skills & Qualifications
  • 8–10+ years of experience in Customer Success.
  • 3+ years of experience leading Customer Success Management teams in high-growth SaaS environments.
  • Proven success in building Customer Success programs, processes, and playbooks.
  • Strong track record in driving retention, adoption, and expansion within Enterprise accounts (5,000+ employees).
  • Experience in partnering with Sales to align on growth strategies and long-term value.
  • Exceptional executive communication skills, with the ability to influence stakeholders at all levels.
  • Comfort in leading both strategic high-touch and scalable low-touch customer interactions.
  • A builder’s mindset with experience in Product-Led Growth (PLG) and freemium models.
  • Ability to thrive in fast-moving environments and adapt to changing priorities.
  • Strong analytical skills to interpret customer data and drive strategic decisions.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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