Customer Insights Manager

New

Skills

Data visualization Excel Google Suite Python Qualtrics Quantilope R Research methodologies SQL Voice of Customer (VoC)

The Customer Insights Manager will champion the BRUNT customer experience through a formal Voice of Customer (VoC) program. This role is pivotal in driving insights that shape product and go-to-market (GTM) strategies, ensuring that the customer voice is integrated into daily business decisions.

Key Responsibilities
  • Lead consumer research initiatives using surveys, focus groups, and product tests.
  • Utilize both first-party and third-party data to derive actionable insights.
  • Collaborate closely with Marketing, Product, and Customer Experience (CX) teams.
  • Drive the implementation of insights into business strategies and operations.
  • Champion the formal Voice of Customer (VoC) program.
Required Skills & Qualifications
  • 3-6 years of experience in research, insights, marketing, or analytics.
  • Proficient in Excel and Google Suite.
  • Experience with Qualtrics or Quantilope.
  • SQL experience; data visualization skills preferred.
  • Exposure to Python or R is a plus.
  • Strong communication skills, detail-oriented, and a fast learner.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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