CLX Pet Squad Lead

New

Skills

Customer Advocacy Data Analysis Feedback and Development Planning Insurance Claims Handling Performance Metrics Tracking Remote Team Leadership Slack Engagement Team Management Veterinary Medicine Knowledge Zoom Communication

The CLX Pet Squad Lead is responsible for guiding, mentoring, and managing a team of Specialists and Advocates in the pet insurance industry. This role requires a strong background in insurance claims handling and a passion for veterinary medicine, as well as the ability to lead a remote team effectively.

Key Responsibilities
  • Guide, mentor, and manage a team of Specialists and Advocates.
  • Assist in handling claims, escalations, and coverage decisions.
  • Drive team performance using data to identify opportunities.
  • Lead regular team huddles on Zoom and engage with the remote team via Slack.
  • Track and report performance metrics and KPIs, providing insights for improvement.
  • Provide timely, actionable feedback and development plans for direct reports.
Requirements & Qualifications
  • 3+ years in insurance with P&C claims handling experience.
  • 2+ years of experience leading customer-facing teams.
  • 2+ years in an advocate role.
  • 5+ years in Veterinary Medicine/Industry with hands-on cat/dog work.
  • Ability to work in a remote environment.
  • College Degree.
  • Competitive equity and benefits offered.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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