Client Support Specialist

New

Skills

Conflict resolution Domain Registration Hardware Interpersonal Skills Organizational Skills

Job Overview

Popmenu is seeking a Client Support Specialist - Tier 2 to provide technical multi-channel support to restaurant clients. The role involves troubleshooting, client empowerment, and being a product liaison.

Responsibilities

Client Support: Communicate directly with customers, handle conflicts, and address urgent issues.
Technical Troubleshooting: Gather information, recommend problem-solving steps, and find solutions for clients' platform issues.
Client Assistance: Solve complex problems and contribute to problem-solving/avoidance team.
Client Empowerment: Publish knowledge base articles for customer self-help.
Product Liaison: Look for problematic patterns, seek process improvements, and coordinate problem resolution.

Requirements & Qualifications

2 years of proven technical support proficiency.
Familiarity with DNS records, domain registration, and hardware/software.
Excellent interpersonal skills and conflict resolution abilities.
Organizational skills to manage multiple support channels.
Availability for weekend and after-hours support.
Experience with help desk software such as Salesforce, Zendesk, or Intercom.
Bachelor's Degree or equivalent experience.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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