Client Support Specialist

New

Skills

Continuous learning Customer Service Documentation Problem-solving Remote Collaboration Software Installation Tech Support

Join Blossom, a rapidly growing provider of integrated digital banking solutions tailored for credit unions. We are seeking a dynamic and results-driven Client Support Specialist to deliver exceptional technical assistance and customer service to our clients and employees. This fully remote role offers opportunities for professional growth, collaboration with a global team, and continuous learning in a supportive work environment.

Job Overview

As a Client Support Specialist (Tier 1), you will be the first point of contact for users, assisting with troubleshooting and resolving software and hardware issues. You will ensure client satisfaction by delivering prompt, professional, and effective support, and contributing to ongoing improvements in service and product quality.

Key Responsibilities
  • Handle software and hardware inquiries via phone, ticket, and email.
  • Troubleshoot and resolve user issues; escalate complex problems as needed.
  • Maintain accurate records of client interactions, issues, and resolutions.
  • Collaborate with support, product development, and QA teams to address recurring problems and share best practices.
  • Assist with software installation, documentation, and development of user manuals.
  • Support users with disabilities, providing adaptive solutions as required.
  • Participate in training sessions and stay updated on new technologies and industry trends.
Required Skills & Qualifications
  • Fluent in English (B2-C1 level required)
  • Strong customer service and communication skills
  • Experience with technical troubleshooting (software and hardware)
  • Familiarity with support ticketing systems
  • Ability to create and maintain documentation
  • Collaborative team player with problem-solving skills
  • Adaptability to a fast-paced, multicultural environment
  • Commitment to continuous learning and professional growth
  • Experience supporting users with diverse needs, including those with disabilities (preferred)
  • Remote work capability and self-motivation

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

Share this job:

Similar Jobs

Front-End Angular Developer

Posted 12 days ago

Seeking Front-End Developer proficient in Angular for remote position

Collaborate with IT experts to create optimized interfaces

Angular Continuous learning Design Patterns English Proficiency

Customer Success Manager

Posted 12 days ago

Primary point of contact for Aurora Cloud clients and Partners

Onboarding clients and driving adoption

Account management Account manager Analytics Apis

Regional BDR Team Manager

Posted 12 days ago

Manage and mentor a successful SDR/BDR team

Maintain a multi-million dollar pipeline

Business Development Cloud Communication Skills Continuous learning

Graduate Sales Dev Rep

Posted 12 days ago

Recruit a Graduate Sales Development Representative

Collaborate with sales and marketing teams

Blockchain Business Development Continuous learning Devops

Security Engineering Manager - AppArmor

Posted 12 days ago

Lead and develop a team of engineers

Coach and mentor team members

Agile Development Agile Methodologies Apparmor C

Graduate Sales Rep at Canonical

Posted 12 days ago

Recruit a Graduate Sales Development Representative at Canonical

Enhance sales and marketing efforts globally

Blockchain Business Development Communication Skills Continuous learning

BDR Team Manager - Remote

Posted 12 days ago

Lead and mentor SDR/BDR teams remotely.

Drive sales pipeline growth and achieve targets.

Business Development Cloud Continuous learning Data Analysis

SDR Team Manager Role

Posted 12 days ago

Lead and mentor SDR teams

Develop high-performing sales professionals

Business Development Continuous learning Data Analysis Leadership

Media Strategy Director

Posted 12 days ago

Develop omni-channel media strategies - Establish strong client relationships - Drive organic

- Enhance team development - Ensure effective

Client Relationship Management Communication Skills Continuous learning Data Analysis

Healthcare Product Manager

Posted 12 days ago

- Drive innovation in healthcare job discovery and matching - Optimize clinician satisfaction -

ove product performance - Collaborate with stakeholders - Continuous learning and

A/b Testing Communication Skills Continuous learning Data Analytics

Account Executive

Posted 12 days ago

* Drive new business within territory * Maintain accurate sales forecasts * Tailor presentations to

meet prospect needs * Lead negotiations and close deals * Understand client needs and align

Account management Collaboration Communication Skills Continuous learning

Customer Support Agent Role

Posted 12 days ago

Top intents: - Provide excellent customer service - Support chauffeurs effectively - Ensure driver

ell-being - Uphold Heetch's standards - Contribute to a positive work

Adaptability Continuous learning Empathy English Proficiency

Ashby Hiring Full-stack Engineer

Posted 12 days ago

Solving customer problems effectively

Making strategic long-term investments

Collaboration Communication Continuous learning Design decision-making

SDR Team Manager

Posted 12 days ago

Hiring SDR Team Managers to run new inbound and outbound teams

Developing outstanding sales professionals with high integrity, empathy, and work ethic

Business Development Cloud Continuous learning Data Science

Training Manager - Oracle Fusion

Posted 12 days ago

Lead training efforts for a Federal Financial Information Management System

Design and implement comprehensive training programs aligned with business objectives

Communication Skills Continuous learning Microsoft Office 365 Oracle Fusion

Support Operations Manager

Posted 12 days ago

Optimizing product and support workflows

Enhancing tooling and processes

Analytical Skills Communication Skills Continuous learning Process improvements

Content Moderator

Posted 12 days ago

Review and moderate user-generated content

Identify and remove inappropriate content

Collaboration Communication Skills Content Moderation Continuous learning

Technical Sourcer

Posted 12 days ago

Grow Engineering and Development teams in the UK

Identify and attract top technical talent

Communication Skills Continuous learning Multi-tasking Networking

Ampa Remote Legal Careers

Posted 12 days ago

Promote collaborative and empowering culture

Support personal and professional development

Client Communication Continuous learning Project Management Team Collaboration

Remote Engineer Opportunities

Posted 12 days ago

Streamline the hiring process for engineers

Match engineers to companies based on custom requirements

Ai Tools Android development Continuous learning Ios Development

Entry Level Personal Trainer

Posted 12 days ago

Provide tailored exercise instruction and workouts

Build rapport and retain members through exceptional customer service

Change Management Communication Skills Continuous learning Customer Service

Entry Level PT

Posted 12 days ago

Provide expert exercise instruction tailored to each member

Create engaging sessions to boost attendance

Communication Skills Continuous learning Customer Service Fitness

Product Engineer - ArcGIS

Posted 12 days ago

Supporting Map Viewer and data management workflows in ArcGIS Enterprise

Collaborating with team members to resolve software issues

Automated Testing Continuous learning Data Management Documentation

Occupational Therapist - Hand Therapist

Posted 12 days ago

Develop personalized care plans based on evidence

Provide high-quality and outcomes-centric care

Continuous learning

Engineering Manager, Adoption and Value Realization

Posted 12 days ago

Drive product engagement through experimentation

Lead and mentor engineering teams

A/b Testing Collaboration Communication Skills Continuous learning

Night-Shift Support Specialist

Posted 12 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 12 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 12 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 12 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 12 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Multinational Customer Support Agent

Posted 12 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Senior EX Ops Coordinator

Posted 12 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Senior Developer Support Engineer

Posted 12 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Remote Developer Support Engineer

Posted 12 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Apis Customer Service Customer Support Developer Advocate

Latin America Remote Opportunities

Posted 12 days ago

Find remote job opportunities, Explore work-from-home options, Expand career in Latin America, Gain

global experience, Work with international

Content Writing Customer Service Data Analysis Digital Marketing

Remote Customer Support Role

Posted 12 days ago

Provide remote customer support

Simplify insurance billing processes

Crm software Customer Service Email Support Problem Solving

Remote Business Operations Specialist

Posted 12 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

IT Support Analyst

Posted 12 days ago

Problem resolution, IT infrastructure maintenance, Security compliance, Training delivery,

g

Android Automation Customer Service Enterprise Software

Gaming Support Agent APAC

Posted 12 days ago

Deliver remote customer support for gamers

Resolve technical, account, and purchase issues

Account management Android Communication Skills Crm systems

Sales Dev Rep - Mid-Market

Posted 12 days ago

Recruit sales talent proficient in German & English.

Manage relationships and generate leads in the Mid-Market sector.

Customer Service German Interpersonal Skills Lead Generation

Customer Service Representative

Posted 12 days ago

Provide empathetic customer support

Promote affordable hearing solutions

Communication Crm software Customer Service Empathy

Partner Manager - Automattic for Agencies

Posted 12 days ago

Strategically execute growth strategy by developing relationships with digital agencies

Drive sales of Automattic products through partner channels

Account manager Analytics Business Development Communication

Happiness Engineer - Customer Support

Posted 12 days ago

Providing customer support via email and live chat

Advocating for customer needs internally

Advocacy Communication Communication Skills Customer Experience

Happiness Engineer Job Opportunity

Posted 12 days ago

Provide excellent customer support via email and live chat

Enhance customer experience and identify problems

Communication Customer Experience Customer Service Customer Support

Partner Manager for Agencies

Posted 12 days ago

Drive sales and revenue generation through partner channels with digital agencies.

Develop and nurture relationships with digital agencies in the partner ecosystem.

Adaptability Analytical Skills Communication Communication Skills

Dealership Account Manager Opportunity

Posted 12 days ago

Recruit a Dealership Account Manager in Virginia Beach.

Drive success and growth in the automotive finance sector.

Communication Skills Customer Service Market Analysis Microsoft Office Suite