Client Success Manager

New

Skills

Account Management Consulting Cross-functional Collaboration Data Analysis Documentation Creation Executive Communication KPI Tracking Problem Solving SaaS Client Success Training Delivery

As a Client Success Manager, you will serve as the primary operational contact for enterprise accounts, leading onboarding, implementation, and integration with cross-functional teams. Your role will involve delivering training and creating user documentation, FAQs, and sessions to ensure successful client engagement.

Key Responsibilities
  • Lead onboarding, implementation, and integration processes for enterprise accounts.
  • Deliver training and create user documentation, FAQs, and sessions for clients.
  • Identify and surface cross-sell and upsell opportunities within the portfolio.
  • Track KPIs and provide data-driven insights to improve client outcomes.
  • Lead Quarterly Business Reviews (QBRs) with data and executive-level presentations.
  • De-escalate complex issues with empathy and urgency.
  • Maintain an executive presence when communicating with C-suite/VP-level stakeholders at Fortune 100 companies.
Required Skills & Qualifications
  • 5+ years of experience in SaaS Client Success, Account Management, or Consulting; experience in the automotive sector is a plus.
  • Experience with Zendesk, Asana, or Hubspot is a plus but not required.
  • Passion for solving complex problems with tailored, scalable solutions.
  • Experience in supporting workflows for large enterprise customers.
  • Strong collaborative skills and ability to work in a remote-first culture.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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