Backend Software Engineer

New

Skills

AI Integration API Design and Integration Backend Software Development Customer Support Solutions Frontend Development with React Microservices Architecture Observability Tools Performance Optimization System Design Principles TypeScript

We are seeking a skilled Backend Software Engineer to build and enhance customer support experiences across various platforms, including Help Center, chat, and agent tools. This role involves defining and integrating APIs with partner teams, focusing on metrics and multi-locale support, while implementing accessible frontend UI components for chat and workflows.

Key Responsibilities
  • Build and evolve customer support experiences across Help Center, chat, and agent tools.
  • Define and integrate APIs with partner teams, ensuring metrics and multi-locale support.
  • Implement accessible frontend UI components for chat and workflows.
  • Integrate AI/LLM features into user-facing products.
  • Deliver end-to-end features from design through launch with a focus on maintainability.
  • Reduce latency, boost reliability, and improve observability.
Required Skills & Qualifications
  • 3+ years of software engineering experience with a backend focus.
  • Strong coding skills for high-quality, customer-centric software.
  • Deep understanding of system design, APIs, and software principles.
  • Experience with React/TypeScript for frontend components.
  • Passion for building scalable AI-enabled support products.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Recipe Systems Product Manager

Posted 4 days ago

Own and drive product strategy for recipe systems.

Enhance internal tooling for culinary teams.

AI Integration Content Management Systems Cross-Functional Collaboration Data Analysis

Product Manager, Inventory Systems

Posted 4 days ago

Own product strategy and roadmap for inventory systems.

Oversee internal tooling evolution for fulfillment capabilities.

AI Integration Data Science Collaboration Documentation and Communication Fulfillment Systems

Product Manager, RMS

Posted 4 days ago

Manage and own RMS product modules.

Drive product delivery from concept to launch.

Agile Methodologies AI Integration Backlog Management Cross-Functional Collaboration

Recipe Systems Product Manager

Posted 4 days ago

Own and define product strategy for recipe systems.

Oversee the development of internal culinary tools.

Agile Methodologies AI Integration Collaboration Tools Content Management Systems

Product Manager, Inventory Systems

Posted 3 days ago

Develop and manage product strategy for inventory systems.

Enhance internal tooling for order workflows and fulfillment.

AI Integration Cross-Functional Collaboration Data Analysis Inventory Systems

People Operations Specialist

New

Enhance People Operations workflows.

Implement automation and system enhancements.

AI Integration Cross-Functional Collaboration Data-Driven Decision Making Employee Experience Design

Workforce Transformation Director

New

Develop a workforce transformation strategy over 12-36 months.

Redesign roles to adapt to AI advancements.

AI Integration Change Management Communication Skills Cross-functional Leadership

Security Software Engineer

New

Automate network and systems defense.

Leverage AI for security issue remediation.

AI Integration Automation C++ Distributed Systems

Video Creative Director

New

Lead the development of video creative across multiple platforms.

Explore new creative territories and push boundaries in video content.

AI Integration Concept Development Creative Direction Cultural Awareness

Senior Data Engineer Role

New

Build and manage data pipelines.

Collaborate with data scientists for model development.

AI Integration Collaboration Tools Data Engineering Data Governance

Product Manager, Inventory Systems

New

Own product strategy for inventory systems.

Enhance internal tooling for order management.

AI Integration Cross-Functional Leadership Data Science Collaboration Documentation and Communication

Recipe Systems Product Manager

New

Oversee product strategy for recipe systems.

Develop internal tools for culinary team efficiency.

AI Integration Content Management Cross-functional Collaboration Data Analysis

Senior Backend Engineer

Posted 4 days ago

Design and scale backend systems for global merchants.

Collaborate with cross-functional teams on project scopes.

API Design AWS Backend Software Development Database Design

Software Engineering Manager

Posted 4 days ago

Lead the design and development of web applications.

Provide technical leadership and mentorship to engineering teams.

Agile/Scrum Methodologies AWS (compute storage networking)

Staff Backend Engineer

Posted 15 days ago

Lead technical direction and complex initiatives

Architect and build scalable systems

Ai Tools Architecture Computer science Distributed systems

Staff Backend Engineer Role

Posted 15 days ago

Architect and scale backend platforms

Lead and mentor engineering teams

Ai Tools Api Integration Architecture Computer science

Chaos Engineering Lead

Posted 15 days ago

Establish and lead chaos engineering program

Design and execute fault injection experiments

Automation scripting Chaos Engineering Distributed systems Engineer

Senior Chaos Engineer Role

Posted 15 days ago

Establish a comprehensive chaos engineering program

Design and automate fault injection experiments

Automation scripting Chaos Engineering Distributed systems Engineer

Senior Engagement Manager Remote

Posted 15 days ago

Hire a remote Senior Engagement Manager

Oversee customer projects and delivery

Cloud Technologies Communication Skills Customer success Grafana

Senior Software Engineer Wheel Health

Posted 15 days ago

Design and build scalable backend and full-stack systems

Collaborate with cross-functional teams

Ci/cd Pipelines Communication Skills Deployment Automation Distributed systems

Observability Engineering Project

Posted 15 days ago

Implement Observability solutions for customers

Maintain scalable systems and automation

Agile software development Automation AWS Devops

GSI Sales Engineer Director

Posted 15 days ago

Lead technical partnerships with GSIs to align AIOps platform with their service offerings

Develop and execute technical sales strategy to expand relationships with GSIs

Architecture AWS Azure Cloud Technologies

Sales Engineer - GSI

Posted 15 days ago

Looking for a Sales Engineer with at least 7 years of pre-sales experience in network monitoring or cloud services.

Collaborating with GSIs to design and showcase the AIOps platform's potential.

AWS Cloud Cloud Services Cloud Technologies

Experiment Platform Engineering Manager

Posted 15 days ago

Lead development of privacy-preserving experimentation platform

Foster an inclusive and empowering remote engineering team

Ab testing A/b Testing Architecture Cloud

Frontend Engineer - Chronosphere

Posted 15 days ago

Lead frontend development for critical insights and troubleshooting efficiency.

Collaborate on visualizations and workflows with cross-functional teams.

Collaboration Feedback Observability Tools Product Management

Senior SRE at BenchSci

Posted 15 days ago

Join BenchSci as a Senior SRE in the Platform Infrastructure group

Apply technical expertise to solve complex challenges

AWS Google Cloud Javascript Observability Tools

Staff Product Marketing Manager

Posted 15 days ago

Hiring a Staff Product Marketing Manager for Grafana Labs.

Full-time remote position in Germany.

Communication Skills Content Marketing Cross-functional Collaboration Observability Tools

AI Engineering Director

New

Define vision and roadmap for AI capabilities.

Design AI platform architecture and tools.

Agile Methodologies AI Engineering Collaboration Data Privacy

Senior Data Engineer Role

New

Build and manage data pipelines.

Collaborate with data scientists for model development.

AI Integration Collaboration Tools Data Engineering Data Governance

Frontend Engineer - UI Architect

Posted 15 days ago

Architect and implement large-scale web applications

Lead design and architecture of the frontend application

Agile Development Angular Css Html

Senior Javascript AI Engineer

Posted 15 days ago

Develop AI-powered desktop and mobile applications

Design and optimize scalable backend services and APIs

API Design Electron Javascript Node.js

Senior JS Engineer, AI Apps

Posted 15 days ago

Develop AI-powered desktop and mobile apps

Design scalable and secure backend APIs

API Design Electron Javascript Node.js

Technical Account Manager Role

Posted 15 days ago

Drive customer adoption of WordPress hosting

Provide technical expertise during sales and onboarding

Account manager Analytical Skills Apis Automation

Global Systems Engineer Role

Posted 15 days ago

Ensure high availability and uptime

Optimize performance for global users

Automation Engineer Linux Kernel MariaDB

Global Systems Infrastructure Engineer

Posted 15 days ago

Ensure high availability and performance of global infrastructure.

Optimize server-side and client-side interactions for speed.

Automation Engineer Mysql Networking

Linux Kernel Engineer - Silicon

Posted 15 days ago

Collaborate with a global team

Integrate platform support from silicon vendors

Bsp's C programming Device Drivers Devops

Linux Engineer - Ubuntu

Posted 15 days ago

Optimizing Ubuntu for new silicon technologies

Collaborating with silicon companies

C C++ Devops Engineer

Ubuntu Silicon Optimization Engineer

Posted 15 days ago

Optimize Ubuntu for emerging silicon architectures.

Collaborate globally in a remote-first environment.

C C++ Devops Docker

Ubuntu Kernel Engineer Role

Posted 15 days ago

Expand Ubuntu support across new SoC platforms

Collaborate with silicon vendors for kernel integration

Bash Scripting C programming Device Drivers Devops

iOS Tech Lead - Collaboration

Posted 15 days ago

Design and build real-time collaboration features for iOS

Improve collaboration latency to sub-second experiences

Architecture Data structures and algorithms Editing Performance Optimization

Senior Software Engineer, Cross-platform Toolchain

Posted 15 days ago

Lead technical projects across Swift and LLVM codebases

Collaborate with external communities for performance improvements

Android Architecture Communication Skills Engineer

Senior iOS Engineer - PSM

Posted 15 days ago

Optimizing app performance and stability

Implementing best testing practices

Automated Testing CircleCI Datadog Engineer

Remote Staff Backend Engineer

Posted 15 days ago

Hiring a Staff Backend Engineer for a remote full-time position in Europe.

Accelerate developer productivity through backend system development.

Backend Development Database Management Engineer Java

Senior API Software Engineer

Posted 15 days ago

Seeking experienced Senior Software Engineer specialized in API development

Full-time remote position open to candidates anywhere in the United States

Api Development Cross-functional Collaboration Engineer Performance Optimization

C++ Trading Systems Engineer

Posted 15 days ago

Develop high-performance, low-latency trading systems.

Optimize and maintain real-time financial infrastructure.

Architecture AWS Linux Memory management

Senior Software Engineer

Posted 15 days ago

Design and develop cloud-native API first platform for patented data and AI-powered Security Knowledge Platform

Build and maintain integrations connecting platform with customer systems, tools, and more

Agile Agile Development Ai Tools Android

Senior React Native Engineer

Posted 15 days ago

Build a React Native mobile app for CookUnity to enhance customer experience.

Collaborate with Product and Design teams to create high-impact mobile features.

Agile Development Agile Methodologies Algorithms Android

Senior SQL Engine Engineer

Posted 15 days ago

Hire a senior-level SQL engine engineer

Develop and optimize database systems

Agile Methodologies C++ Cloud Computing Database Internals

C++ Software Engineer

Posted 15 days ago

Design and implement high-performance trading systems in C++.

Optimize code for low-latency and high throughput requirements.

Architecture C++ Linux Performance Optimization