AI Support Operations Manager

New

Skills

AI-powered support workflows Automation of workflows CRM implementation Cross-functional collaboration Customer experience (CX) tools Data analysis and monitoring Generative AI Quality standards for AI interactions Stakeholder management Support operations management

The AI Support Operations Manager will be responsible for overseeing AI-powered support workflows across various platforms, with a focus on enhancing customer and agent experiences.

Key Responsibilities
  • Own AI-powered support workflows across platforms (e.g., Forethought AI).
  • Identify and automate workflows to reduce friction for customers and agents.
  • Build relationships with CX, Product, Engineering, Analytics, and AI vendors.
  • Monitor and act on CSAT, containment, deflection, and productivity metrics.
  • Set quality standards for AI interactions to meet customer expectations.
  • Translate AI capabilities into pilots and scalable rollouts.
  • Leverage generative AI to improve response quality and efficiency.
Requirements & Qualifications
  • 5–7 years of experience, including 3–5 years in support operations or CX tooling.
  • Experience implementing AI-powered support tools (e.g., Forethought) and CRM systems.
  • Ability to translate support processes into scalable workflows and automations.
  • Ownership of CSAT, containment, deflection, and productivity metrics.
  • Experience managing AI platform partners and influencing product direction.
  • Strong communication skills and stakeholder management across tech and non-tech teams.
  • Ownership mindset with a bias to action; apply AI to enhance customer and agent experiences.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Director of Product Compliance

Posted 10 days ago

Lead the Product Compliance function and strategy.

Scale AI-enabled workflows and automation.

Agent-based workflows AI-enabled workflows Automation tools Compliance advisory

Engagement Manager Role

Posted 10 days ago

Lead on-time delivery of Data Engine products.

Ensure SLA compliance and quality improvements.

APIs Client relationship management Cross-functional collaboration Data Engine products

Grocery Category Manager

Posted 8 days ago

Develop and execute grocery category strategies.

Manage vendor relationships and negotiate contracts.

Category strategy development Cross-functional collaboration Excel proficiency G-Suite proficiency

Senior Manager, SEO/AEO

Posted 8 days ago

Hire a Senior Manager for SEO/AEO.

Offer a remote work opportunity.

Analytics tools (e.g. Google Analytics) Content management systems Content optimization

Corporate Recruiter Contractor

Posted 8 days ago

Manage full-cycle recruiting processes.

Partner with hiring leaders for effective recruitment.

Applicant Tracking Systems Candidate sourcing Cross-functional collaboration Diversity hiring strategies

Supplement Formulation Manager

Posted 8 days ago

Evaluate new ingredients and technologies for dietary supplements.

Develop and propose innovative formulations that meet consumer needs.

Claim substantiation Consumer health trends analysis Cross-functional collaboration Emerging ingredient technologies

Sales Operations Analyst

New

Support upgrades for GTM sales tools.

Triage and resolve system bugs.

Analytical skills Cross-functional collaboration Data hygiene Issue triaging

Corporate Recruiter Contractor

Posted 7 days ago

Manage full-cycle recruiting processes.

Collaborate with hiring leaders on recruitment strategies.

Applicant Tracking Systems (Greenhouse) Cross-functional collaboration Data analysis Diversity hiring strategies

Supplement Formulation Manager

Posted 7 days ago

Evaluate new ingredients and technologies for dietary supplements.

Propose effective dosages for consumer benefits.

Claim substantiation Consumer health trends Cross-functional collaboration Dietary supplement formulation

Strategic Finance Lead

New

Serve as a strategic finance partner to GTM leadership.

Drive investment strategy and build measurement frameworks.

Automation and AI tooling Cross-functional collaboration Customer Acquisition Cost (CAC) Data analysis

Senior Frontend Engineer

Posted 7 days ago

Collaborate with designers and engineers to evolve design systems.

Lead projects from concept to execution ensuring high quality.

CI/build systems Cross-functional collaboration Design Systems GraphQL

Senior Software Engineer Role

Posted 4 days ago

Develop backend APIs for customer support.

Enhance integration with Persona for ID verification.

API development Code reviews Cross-functional collaboration Integration with third-party services

Marketing Project Manager

Posted 4 days ago

Own and evolve the marketing strategy.

Plan and execute multi-channel campaigns.

Content strategy CRM platforms Cross-functional collaboration Digital marketing

Payment Integrity Analyst

Posted 4 days ago

Support payment integrity disputes.

Investigate and implement improvements.

Claims processing Cross-functional collaboration Data analysis Health care operations

Payment Integrity Analyst

Posted 4 days ago

Support resolution of payment disputes.

Investigate and implement solutions using claim data.

Claims processing Cross-functional collaboration Data analysis Health care operations

TypeScript Backend Engineer

Posted 4 days ago

Deliver high-quality features with minimal guidance.

Participate in design reviews for team-wide technical solutions.

AI-assisted development API design Cross-functional collaboration Distributed systems

Member Care Operations Director

Posted 4 days ago

Define and execute Member Care strategy.

Lead and manage Member Care operations.

Automation and AI implementation Budget management Cross-functional collaboration Customer support strategy development

Content Strategy Associate

Posted 4 days ago

Own and develop foundational messaging for sales collateral.

Synthesize data into compelling ROI narratives for pitches.

Analytics Content creation Cross-functional collaboration Data synthesis

Enterprise Account Executive

Posted 3 days ago

Own the end-to-end sales process.

Manage enterprise customer relationships.

Cross-functional collaboration Customer relationship management Enterprise sales Force Management

AI Compliance Manager

New

Design and implement AI-native compliance workflows.

Deploy and configure AI agents across compliance use cases.

Accuracy assessment AI agent deployment AI-native workflows Audit readiness

Provider Process Design Manager

New

Lead continuous improvement in provider operations.

Define and assess process requirements.

CMS compliance Continuous improvement Cross-functional collaboration End-to-end implementation

Healthcare Business Development Rep

Posted 3 days ago

Generate outbound leads and meetings.

Increase autonomy as the company scales.

Agility in fast-paced environments Communication skills Cross-functional collaboration Customer relationship management

Corporate Recruiter Contractor

New

Manage full-cycle recruiting processes.

Partner strategically with operational leaders.

Applicant Tracking Systems Candidate sourcing Cross-functional collaboration Data analysis

High Volume Recruiter

New

Execute and manage full-cycle recruiting.

Partner with hiring leaders for strategic recruitment.

Applicant Tracking Systems Candidate sourcing Cross-functional collaboration Diversity hiring strategies

Commercial Counsel - Lending

New

Provide legal and strategic advice to mitigate risks.

Negotiate and draft key commercial agreements.

Cross-functional collaboration Fintech industry experience In-house legal experience Interest in AI and data issues

Materials Engineer, Satellites

New

Develop and test polymer systems for satellites.

Guide teams in material selection and design.

Aerospace-grade materials Cross-functional collaboration DSC FTIR

Product Education Director

New

Define and execute an enterprise-wide education strategy.

Serve as a thought leader for education across functions.

Budget management Content creation Cross-functional collaboration Digital learning platforms

Legal Counsel Role

New

Manage corporate, product, and contract legalities.

Implement AI-powered solutions for legal processes.

AI automation API management Compliance regulations Contract negotiation

Sales Finance Analyst

New

Support budgeting and forecasting for revenue.

Analyze results against targets to identify risks and opportunities.

Budgeting Cost-benefit analysis Cross-functional collaboration Data visualization

Senior Software Engineer

New

Lead backend architecture and system design.

Own the technical roadmap and drive initiatives.

AI coding tools Backend architecture Cloud-native architectures Cross-functional collaboration

Event Marketing Operations Associate

New

Build and maintain project frameworks for events.

Coordinate workflows and ensure milestones are met.

Asana Bizzabo Cross-functional collaboration Cvent

Senior Product Marketing Manager

New

Lead quarterly GTM launch activities for Platform Services.

Develop expertise in the Outreach AI Revenue Platform.

Competitive analysis Content creation Cross-functional collaboration Customer feedback integration

Senior Android Engineer

New

Contribute to the architecture and design of Android applications.

Maintain and support existing apps including bug fixes.

Agile methodologies Android SDK Code review Cross-functional collaboration

GRC Program Manager

New

Promote a culture of trust within Dropbox.

Design and implement GRC programs.

AI governance Automation tools Communication skills Compliance program development

Power Apps Copilot Consultant

Posted 19 days ago

Design and deliver AI-powered Power Apps solutions

Lead client workshops and stakeholder engagement

Azure Generative AI Microsoft 365 Power Apps

AI Product Lead

Posted 19 days ago

Lead product vision and roadmap for AI organization

Translate research breakthroughs into shipping features

Communication Generative AI Leadership Product Management

AI Engineering Manager

Posted 19 days ago

Lead AI agency for high-impact solutions

Improve engineering practices with AI applications

Architecture AWS Aws Sagemaker Deep Learning

AI Product Manager Lead

Posted 19 days ago

Unify AI strategy and drive vision

Translate research into features

Agile Methodology Communication Data Analysis Generative AI

Content Engineer India

Posted 19 days ago

Develop technical interview questions, Maintain content standards, Collaborate with global teams,

ilize Generative AI, Meet strict

Deadline Management Generative AI Problem-solving Program Management

VP Analytics & AI Leadership

Posted 19 days ago

Lead and scale a global analytics team

Drive business impact through advanced analytics and AI

Ab testing A/b Testing Analytics Customer Experience

AI Scientist Role

Posted 19 days ago

Developing novel AI methods and research ideas, Improving model performance on various use cases,

llaborating with cross-functional teams, Exploring Generative AI, Navigating the MLOps technical

Generative AI Mlops Python

Senior Generative AI Engineer

Posted 19 days ago

Develop and optimize generative AI models for enterprise clients

Lead and enhance large language model training and fine-tuning

Computer science Engineer Generative AI Machine Learning

Senior AI Engineer Role

Posted 19 days ago

Build and deploy scalable AI systems for production use.

Develop advanced multi-agent architectures and conversational AI.

Api Integration Architecture AWS Azure

Senior MLOps Engineer Role

Posted 19 days ago

Productize advanced ML and AI technologies

Develop and maintain scalable knowledge graph infrastructure

AWS Docker Engineer Etl Pipelines

Lead ML Operations Engineer

Posted 19 days ago

Lead the development and maintenance of knowledge graphs

Deploy and optimize machine learning models in production environments

AWS Cloud-based Architectures Containerization Docker

Lead Data Scientist - Marketplace Dynamics

Posted 19 days ago

Optimizing marketplace dynamics through data science

Generating insights from AI and macroeconomic trends

Agile Ai/ml Computer science Data Mining

Lead Data Scientist

Posted 19 days ago

Optimizing marketplace dynamics

Generating insights through data analysis

Agile Ai/ml Computer science Data Mining

Data Operations Graduate Role

Posted 19 days ago

Support data team operations and administration

Learn and optimize manual data processes

Ai agents Automation Communication Dashboard Development