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AI Solutions Architect

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Skills

agentic tooling AI workflows automation opportunities collaboration with engineering governance design HITL systems LLM systems multi-agent orchestration SOP analysis workflow metrics

We are seeking a skilled AI Solutions Architect to design and manage end-to-end agentic service workflows from initial scope through to production. The ideal candidate will analyze standard operating procedures (SOPs) and metrics to identify high-impact automation opportunities and implement multi-agent orchestration across various tools and data sources.

Key Responsibilities
  • Architect and own end-to-end agentic service workflows.
  • Analyze SOPs and metrics to identify automation opportunities.
  • Design and implement multi-agent orchestration across tools and data.
  • Collaborate with CoreX to evolve AI platform capabilities.
  • Identify gaps and prototype workflow solutions with engineering.
  • Represent CX in Legal, Security, and Compliance forums; embed governance in design.
Required Skills & Qualifications
  • 8+ years in operations, product, or AI roles.
  • At least 2 years of experience designing AI workflows.
  • Fluency with LLM systems including prompts and evaluation.
  • Hands-on experience with agentic tooling and orchestration frameworks.
  • Knowledge of HITL systems with escalation logic and compliance checkpoints.
  • Strong operational judgment to define and diagnose workflow metrics.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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