AI Chatbot Analyst

Job Description

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Responsibilities Requirement Analysis - Collaborate with cross-functional teams to understand business requirements and identify opportunities for AI integration in generative chatbot solutions. Data Exploration and Analysis - Analyze large datasets to extract meaningful insights, patterns, and trends to drive the development and enhancement of generative AI chatbots. Design, develop, and maintain scalable data pipelines to support AI model training and real-time analytics. Ensure data integrity, consistency, and availability by implementing robust ETL (Extract, Transform, Load) processes. Feasibility Assessment - Assess the feasibility of implementing AI models and algorithms to improve chatbot performance, ensuring alignment with business goals. Model Selection and Design - Partner with data scientists to select suitable AI models, develop prototypes, and design innovative generative chatbot capabilities. Implementation and Deployment - Collaborate with development teams to implement and deploy AI models, ensuring seamless integration into the chatbot platform for optimal performance. Performance Monitoring and Optimization - Monitor and evaluate chatbot performance, making data-driven improvements to enhance AI capabilities and user experience. Collaboration and Communication - Facilitate collaboration across analytics, data science, and development teams for cohesive AI solution integration. Present findings, insights, and recommendations effectively to both technical and non-technical stakeholders. Education and Training - Provide training and support to team members on AI technologies, data analysis methods, and generative chatbot best practices. Stay Informed on AI Trends - Keep updated on advancements in AI, machine learning, and NLP to identify innovative opportunities for chatbot technology. Requirements Educational Qualification - Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. Proven 5+ years of experience as an AI Analyst or similar role with a focus on data analytics and AI integration. Experience in developing and deploying generative AI models is an advantage. Good to Have: Good understanding of Prompt writing and evaluation. Proficiency in Python and relevant AI libraries/frameworks (e.g., TensorFlow, PyTorch). Strong understanding of machine learning algorithms and natural language processing. Solid experience with SQL for data manipulation and analysis. Experience with data engineering tools such as Apache Spark, Kafka, Airflow, or similar. Knowledge of cloud platforms (AWS, GCP, or Azure) and experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery. Proficiency in designing scalable ETL pipelines and real-time data processing workflows. Analytical Skills - Strong analytical and problem-solving abilities to derive actionable insights from complex datasets. Communication Skills - Excellent communication skills to translate technical concepts for varied audiences. Collaboration and Teamwork - Proven ability to work effectively in cross-functional teams, promoting innovation and continuous improvement. Adaptability - Capability to thrive in a fast-paced, dynamic environment while proactively identifying AI-driven improvements in chatbot functionalities. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.