Account Management Platform

Job Description

['38 minutes ago', 'Report problem', 'Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. \n\nQuantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. \n\nQuantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.', 'Continuous Product Design • Product Analytics • Session Replay • Performance Metrics', "• Quantum Metric's number one objective is happy people, diverse and inclusive culture.\n• We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.\n• As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work.\n• We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much.\n• We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work.\n• At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position.\n• We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.\n• We are looking for an Account Manager to create long-term, trusting relationships with our customers.\n• The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities.\n• Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and prepare strategic account strategies.\n• Account Managers also answer client queries and identify new business opportunities among existing customers.\n• This position requires occasional travel. If you are familiar with account management software (CRM), digital analytics and understand consumer behavior, we’d like to meet you.\n• Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.", '• Account management experience\n• SaaS & digital analytics experience an asset\n• Ability to thrive in a start-up environment, proactivity and strategic thinking is essential.\n• Proven track record interfacing with Customers to demonstrate the value of enterprise digital analytics software\n• Proven track record of meeting and exceeding individual revenue goals\n• Ability to plan and manage at both the strategic and operational level\n• Proven work experience as an Account Manager or Sales Account Manager or relevant role\n• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level\n• Solid experience with Salesforce and G Suite/MS Office\n• Experience delivering client-focused solutions to customer needs, including value based presentations\n• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail\n• Excellent listening, negotiation and presentation abilities\n• Strong verbal and written communication skills\n• BA/BS degree in Business Administration, Sales or relevant field\n• Industry knowledge in Financial Services, Telco, Insurance, Healthcare, and Retail\n• Experience working with data to solve business problems\n• Travel: 25% - Mainly in the UK, but could also be mainland Europe, Middle East, or Asia\n• Languages: English speaking required | Italian or Spanish a plus', '• Group Health Plans (100% paid)\n• Life Assurance Employee Assistance Program\n• Stock Options\n• Employee Lead Referral Program\n• Internal Lead Referral Program\n• One-Time Home Office Enhancement Stipend\n• Monthly Business Expense Stipend\n• Parental Leave\n• Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)\n• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)\n• Sick Pay in accordance with statutory requirements\n• Automatic enrollment in QM Pension Plan with 4% match\n• MacBook and awesome swag delivered to your door\n• Encouraging and collaborative culture']