Job Description

XOi Technologies is seeking an Enterprise Customer Success Manager to serve as a Program Manager and Strategic Advisor. The ideal candidate will have experience in Enterprise Account Management/Customer Success, with a focus on nurturing customer relationships, managing multi-faceted onboarding processes, and developing and executing detailed plans that bring immediate value and long-term success to customers. The successful candidate will be responsible for delivering effective post-onboarding experiences, building business cases around success metrics, and maintaining accurate customer data and activity in CRM systems. They will be collaborative, highly driven, and passionate about exceeding benchmarks for service quality and revenue generation, building strong working relationships across the organization, and advocating for customers’ needs and challenges. XOi Technologies is an Equal Opportunity Employer that values individuality and the unique qualities that each employee brings to the organization.