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Zence CRM
Unified CRM solutions, powered by Customer Data Platform to boost Customer Engagement & Loyalty, Manage Feedback, Sell via WhatsApp.
About Zence CRM
Zence CRM is a unified customer relationship management (CRM) solution developed by Easyrewardz Software Services, designed to help retail, food & beverage, and hotel businesses enhance customer engagement and loyalty. It integrates a Customer Data Platform (CDP) to provide a 360-degree view of customers, enabling intelligent segmentation and real-time reporting. The platform offers a comprehensive suite of tools including loyalty marketing, marketing automation, lead management, ticket management, feedback management, and an AI-powered service bot. Additionally, it supports conversational commerce via WhatsApp, personalized shopping experiences, abandoned cart recovery, and store visit scheduling. Zence CRM aims to create enticing customer experiences by delivering personalized offers, automating multichannel campaigns, and enabling data-driven decisions. The platform is built to be agile, intuitive, and scalable, catering to businesses seeking to improve repeat sales, brand advocacy, and customer retention. AiDOOS enhances deployment and adoption by providing a managed services environment that accelerates implementation, offers ongoing support, and ensures the solution is optimized for each customer's unique needs, allowing businesses to focus on their core operations while leveraging the full potential of Zence CRM.
Challenges It Solves
- Lack of unified customer view across multiple touchpoints.
- Inefficient customer engagement and loyalty management.
- Manual marketing campaigns leading to low conversion rates and customer retention.
- Difficulty in managing feedback and resolving support tickets promptly.
Screenshots
Watch Demo
Use Cases
Loyalty Program Management
Create and manage personalized loyalty programs to increase customer retention and repeat sales.
Omnichannel Marketing Campaigns
Automate and execute customer journeys across multiple channels including email, WhatsApp, and web.
Customer Feedback Management
Collect and analyze feedback across channels to derive actionable insights and improve customer experience.
WhatsApp Commerce
Engage customers and facilitate sales directly through WhatsApp with personalized recommendations and offers.
Pricing
Custom pricing — built for your team
Zence CRM pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Real-time rewards and personalized offers to drive repeat purchases.
Automate multichannel customer journeys and measure campaign impact.
Access a 360-degree customer view with intelligent segmentation and real-time reports.
Capture and track leads across sources, prioritize and close deals efficiently.
Provide multi-channel support with prioritization, escalation, and real-time reports.
Converse via WhatsApp with personalized messaging and shopping capabilities.
What Reviewers Say
What works well
- Unified CRM stack integrating loyalty, CDP, and marketing automation.
- Powered by AI for customer lifecycle management.
Common concerns
- Pricing information not publicly disclosed.
- Limited to specific industries like retail, F&B, and hotels.
Reviews
No reviews yet for Zence CRM
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Reviewer Demographics
Top Industries
No data available
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Native integration for WhatsApp Business messaging, enabling personalized conversations, offers, and order processing.
Razorpay
Payment gateway integration for accepting digital payments, part-payments, points, and e-GVs.
Shopify
Integration with Shopify for order and customer data sync, enabling omnichannel lead capture and personalized offers.
Capture leads from Facebook ads and pages, integrate with CRM for lead management.
Governance & Compliance
EU AI Act
No data available
Data Processing Agreement
No data available
Sub-processors
No data available
Right to Erasure
No data available
Change Notifications
No data available
NIST AI RMF
No data available
AiDOOS Managed Deployment
Deploy Zence CRM in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- CRM strategy or use case definition
- Access to the Easyrewardz / Zence admin panel
- API credentials for integrations (WhatsApp, payment gateway, etc.)
Configuration Options
- Set up CRM modules (Loyalty, Marketing Automation, CDP, Lead Management)
- Integrate WhatsApp Business messaging
- Configure payment gateway and digital receipt features
- Customize ticketing and feedback workflows
How Zence CRM Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
Z
Zence CRM This product
|
Excellent | Good | Excellent | Fair | Good | Good | Good | Good | — | $Custom/user |
|
SF
Salesforce
|
Excellent | Fair | Excellent | Poor | Excellent | Good | Fair | Good | — | $25/user |
|
HS
HubSpot
|
Good | Excellent | Good | Good | Excellent | Good | Excellent | Good | — | $45/user |
|
ZC
Zoho CRM
|
Good | Good | Good | Excellent | Good | Good | Good | Fair | — | $14/user |
A Virtual Delivery Center for Zence CRM
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Zence CRM
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists