Xtime is a premier service management platform designed to enhance the service department operations of automotive dealerships. It provides a comprehensive suite of tools to manage scheduling, customer communication, vehicle check-ins, and repair order processes. Xtime helps dealerships deliver a superior customer experience, increase service department efficiency, and drive profitability through enhanced service lane management. By automating key service processes and integrating with other dealership systems, Xtime empowers dealerships to streamline operations, improve service quality, and build lasting customer relationships.

Key Features:

1. Online Service Scheduling:
   Xtime allows customers to schedule service appointments online through the dealership’s website, mobile app, or call center. The platform provides real-time availability, allowing customers to book convenient times, reducing no-shows, and improving shop capacity management.

2. Service Lane Check-In and Vehicle Inspection:
   Streamline the check-in process with Xtime’s digital vehicle inspection tools. Service advisors can conduct inspections using mobile devices, capture vehicle condition details, and share inspection results with customers in real-time, enhancing transparency and trust.

3. Customer Communication and Upsell Opportunities:
   Xtime enables dealerships to communicate with customers via SMS, email, or phone, providing updates on service status, inspection findings, and additional service recommendations. The platform also presents upsell opportunities with personalized service recommendations based on vehicle history and manufacturer guidelines.

4. Repair Order Management:
   Manage repair orders efficiently from creation to completion. Xtime integrates with the dealership’s DMS, ensuring that all service details, parts, and labor are accurately tracked and updated, reducing errors and enhancing workflow efficiency.

5. Advanced Reporting and Analytics:
   Monitor service department performance with Xtime’s reporting and analytics tools. Track key metrics such as appointment volume, service upsell rates, customer satisfaction scores, and technician productivity to optimize operations and drive revenue growth.

6. Loyalty and Retention Tools:
   Build customer loyalty with Xtime’s retention features, including automated service reminders, follow-up surveys, and loyalty programs. These tools help keep customers engaged and encourage repeat visits, boosting long-term service revenue.

7. Integration with Major DMS and OEMs:
   Xtime seamlessly integrates with leading DMS providers and Original Equipment Manufacturers (OEMs), ensuring a smooth flow of information across systems, enhancing accuracy, and aligning with manufacturer standards.

Benefits:

• Enhanced Customer Experience: Provide a convenient, transparent, and personalized service experience that builds trust and improves customer satisfaction, driving repeat business.

• Increased Service Revenue: Maximize upsell opportunities through digital inspections, targeted recommendations, and effective communication, increasing average repair order value.

• Improved Operational Efficiency: Streamline service lane processes, reduce manual paperwork, and enhance technician productivity, resulting in faster turnaround times and higher throughput.

• Data-Driven Insights: Use Xtime’s analytics to make informed decisions about service department operations, optimize appointment scheduling, and refine service offerings.

Ideal For: Automotive dealerships looking to enhance their service department operations, improve customer satisfaction, and increase service revenue through a comprehensive service management platform.