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Widewail - Invite Video
Automated Video Testimonials and Review Generation via SMS for Automotive Dealerships
About Widewail - Invite Video
Widewail Invite Video is a consumer video feedback software solution that enables automotive dealerships and businesses to collect authentic customer video testimonials through SMS automation. The product removes the burden of manual outreach by automating the entire request-to-collection process, making it hands-off for the business and seamless for the customer. Using SMS as the primary channel, Invite Video prompts customers to record and submit short video testimonials after key interactions such as a vehicle purchase or service visit, triggered automatically through DMS integrations. The resulting user-generated video content can be used in marketing campaigns to build trust and social proof with prospective buyers. Invite Video is part of Widewail's broader Signal suite, which also includes review generation and private survey tools, all coordinated to avoid over-contacting customers. The platform allows businesses to configure customizable campaigns with unique target audiences, timing, and messaging. With DMS integrations, trigger events such as a completed repair order can automatically fire an SMS request without any manual effort from staff. AiDOOS enhances deployment and adoption of Widewail Invite Video by connecting businesses with skilled professionals who can manage platform onboarding, configure automation workflows, integrate DMS systems, and build effective video testimonial campaigns — accelerating time-to-value and maximizing the product's impact on reputation and marketing outcomes.
Challenges It Solves
- Dealerships struggle to collect authentic customer video testimonials without a scalable, automated process
- Manual outreach for customer feedback is time-consuming for staff and often results in low response rates
- Businesses lack user-generated video content to build trust and social proof in their marketing
- Coordinating multiple feedback requests (reviews, surveys, video) without over-contacting customers is difficult to manage manually
Screenshots
Use Cases
Post-Sale Video Testimonial Collection
Automatically send SMS video requests to customers after a vehicle purchase is completed, capturing authentic testimonials while the experience is fresh.
Service Department Feedback
Trigger video testimonial requests when a service repair order is marked complete in the DMS, collecting customer feedback about the service experience.
Trust Marketing Content Creation
Use collected customer video testimonials as authentic user-generated marketing content across digital channels to build shopper confidence and drive conversions.
Multi-Location Dealer Group Reputation Management
Deploy coordinated video testimonial campaigns across 30+ dealership rooftops from a single platform, standardizing feedback collection at scale.
Pricing
- Automated Review Requests via SMS
- Customizable Surveys
- SMS Video Testimonials
- Template Campaigns
- Listings Management
- Verified SMS Numbers
- Self-Service Review Response
- Reputation Performance Reporting
- DMS Integrations
- Unlimited Users
- All Core features
- Managed Review Response Services
- Social Media Response Managed Services
- Reputation Benchmarking
- Topic Analysis
- Topic Benchmarking
- Recommendations Engine
- Deep Competitive Intelligence
- Department Segmentation
- Ask Widewail AI
Key Features
Automatically send SMS prompts to customers requesting short video testimonials after key interactions
Connect with dealership management systems to trigger video requests automatically based on customer journey events
Build and launch unlimited campaigns with unique audiences, timing, messaging, and expiration settings
Coordinate video testimonial requests with review and survey campaigns to avoid over-contacting customers
Collect real customer video content in customers' own words for use in marketing and trust-building
Manage video testimonials alongside reviews and surveys in a single unified platform
What Reviewers Say
What works well
- Fully automated SMS-based video testimonial collection requires minimal effort from dealership staff
- Seamless DMS integrations allow trigger-based automation tied to real customer journey events
- Coordinated with review and survey requests to prevent customer fatigue from over-communication
- Produces authentic user-generated video content that can be directly used in marketing
Common concerns
- Product is primarily designed for the automotive industry, limiting applicability for businesses in other verticals
- Pricing starts at $500/month per location, which may be a barrier for single-location small dealerships
- Full feature set including managed services requires the higher-priced Pro tier
Reviews
No reviews yet for Widewail - Invite Video
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
HubSpot
Integrates Widewail with HubSpot CRM to coordinate customer data and trigger review requests based on CRM events.
CDK Global
DMS integration that automatically triggers SMS review and video testimonial requests when repair orders or sales are marked complete.
Reynolds & Reynolds
DMS integration enabling automated customer feedback requests triggered by dealership workflow events.
DealerSocket
CRM/DMS integration that connects customer transaction data to Widewail's automated SMS outreach for video testimonials and reviews.
Google Business Profile
Connects Widewail to Google Business Profile to pull in reviews, manage listings, and publish responses directly.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Widewail - Invite Video in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active DMS or CRM with customer transaction data
- SMS-capable customer phone number data
- Widewail account with Invite Video subscription
- Google Business Profile or other review platform access
Configuration Options
- DMS integration trigger configuration (e.g., on RO close or sale complete)
- Custom SMS message templates per campaign
- Review site targeting per campaign
- Campaign timing and expiration settings
How Widewail - Invite Video Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
W
Widewail - Invite Video This product
|
Good | Excellent | Good | Good | Good | Good | Excellent | Excellent | — | $500/user |
|
PO
Podium
|
Good | Good | Good | Fair | Excellent | Excellent | Good | Good | ★ None | $None/user |
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BE
Birdeye
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Good | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $None/user |
|
RC
Reputation.com
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Excellent | Fair | Excellent | Poor | Good | Fair | Fair | Good | ★ None | $None/user |
A Virtual Delivery Center for Widewail - Invite Video
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Widewail - Invite Video
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
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Clear deliverables at each phase
Expert Network
Access to certified specialists