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Viavoo
Unified Customer Feedback Analytics
About Viavoo
ViaVoo is a SaaS text analytics platform designed to help brands leverage customer verbatim data at scale. It gathers feedback from over 40 sources including surveys, online reviews, social media, live chat, email, and call transcripts. The platform uses proprietary, explainable AI to analyze 100% of customer feedback without sampling, revealing emotions, topics, and trends in real time. It offers features such as an inbox for managing multi-source feedback, interactive data visualizations, custom dashboards, and alerting for risky situations. The platform is aimed at teams across CX, Product, Marketing, Support, Quality, and Management, enabling them to move from passive listening to proactive, high-performance customer experience management. ViaVoo was founded in 2009 and joined the SoftNext group in 2024 to further its AI-driven CX analytics capabilities. The AiDOOS platform enhances deployment and adoption of ViaVoo by providing seamless integration, automated workflows, and scalable infrastructure, ensuring businesses can quickly derive value from customer feedback without technical overhead.
Challenges It Solves
- Scattered customer feedback across multiple channels
- Difficulty analyzing unstructured text data at scale
- Lack of real-time insights into customer sentiment
- Inability to centralize feedback from surveys, reviews, social media, and conversations
Screenshots
Use Cases
Voice of Customer Analysis
Centralize and analyze customer feedback from surveys, reviews, and social media to understand customer sentiment and trends.
Product Experience Improvement
Use customer verbatim data to identify product issues, feature requests, and improvement opportunities.
Customer Support Optimization
Monitor support interactions from live chat and email to detect pain points and improve response strategies.
Brand Sentiment Monitoring
Track real-time social media mentions and online reviews to manage brand reputation and react quickly to crises.
Pricing
Custom pricing — built for your team
Viavoo pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Centralized mailbox to gather and manage multi-source customer feedback with CRM-like simplicity.
Interactive verbatim data visualizations including charts, graphs, and cross-analysis with export options.
Save and manage data queries for team collaboration with instant sharing and bulk updates.
Customizable multi-page dashboards with drag-and-drop widgets and responsive display.
Real-time monitoring and email notifications for risky situations with direct verbatim access.
40+ plug-and-play connectors for CRM, survey, social media, chat, and review platforms.
What Reviewers Say
What works well
- Unified feedback analytics from 40+ sources
- AI-powered analysis of 100% of customer feedback without sampling
- Real-time dashboards and alerts for proactive CX management
Common concerns
- Pricing is not publicly disclosed, requiring a demo
- Limited information available about specific pricing tiers
Reviews
No reviews yet for Viavoo
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
40+ total appsSalesforce
Integrate customer feedback data with Salesforce CRM.
Zendesk
Integrate Zendesk support tickets and conversations for feedback analysis.
Collect and analyze feedback from Facebook pages and comments.
Integrate Instagram comments and mentions for feedback analytics.
Monitor and analyze Twitter conversations for customer feedback insights.
Google Reviews
Import and analyze Google reviews for customer feedback.
Bazaarvoice
Integrate Bazaarvoice ratings and reviews for unified feedback analysis.
Genesys
Connect Genesys call transcripts and chat logs for voice of customer analysis.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Viavoo in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Admin access to Viavoo account
- API credentials for integrations
- SSO configuration (optional)
Configuration Options
- Integration setup
- Data source mapping
- Dashboard customization
- User provisioning
How Viavoo Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
V
Viavoo This product
|
Excellent | Good | Good | Fair | Excellent | Fair | Good | Good | — | $Custom/user |
|
QU
Qualtrics
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
MD
Medallia
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
CB
Clarabridge
|
Excellent | Good | Good | Fair | Good | Fair | Fair | Good | ★ None | $None/user |
A Virtual Delivery Center for Viavoo
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Viavoo
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists