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Verint Voice of the Customer
Listen everywhere, analyze deeper, act immediately
About Verint Voice of the Customer
Verint Voice of the Customer (VoC) is a customer experience management solution that enables organizations to capture, analyze, and act on customer feedback across multiple channels including contact center, digital, and in-location interactions. It helps businesses unify customer insights, identify trends, and drive improvements in customer loyalty and business performance. The platform leverages AI and automation to provide real-time analysis and actionable insights, allowing companies to close the feedback loop quickly. As part of the Verint Open Platform, VoC integrates with other Verint solutions such as workforce management, quality monitoring, and appointment booking to deliver a comprehensive CX automation ecosystem. AiDOOS enhances deployment and adoption of Verint Voice of the Customer by providing specialized talent, managed services, and accelerators that streamline implementation, customization, and ongoing optimization, ensuring organizations realize value faster.
Challenges It Solves
- Collecting and unifying customer feedback from multiple channels
- Identifying root causes of customer dissatisfaction in real time
- Closing the feedback loop to drive tangible business improvements
- Scaling personalized customer experiences across large enterprises
Use Cases
Customer Experience Improvement
Identify pain points and areas for improvement by analyzing customer feedback across all channels.
Agent Performance Coaching
Use customer feedback to provide targeted coaching and improve agent performance.
Product and Service Innovation
Leverage VoC insights to drive product enhancements and service innovations that meet customer needs.
Pricing
Custom pricing — built for your team
Verint Voice of the Customer pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Capture feedback from contact center, digital, and in-location touchpoints
Automatically detect customer sentiment and intent from unstructured data
Instant notifications and visualizations to act on critical feedback immediately
Assign and track follow-up actions to resolve customer issues and close the loop
Seamlessly connect with workforce management, quality monitoring, and other CX tools
What Reviewers Say
What works well
- Strong omnichannel feedback collection capabilities
- AI-driven analytics for actionable insights
- Part of a comprehensive CX automation platform
Common concerns
- Pricing not publicly disclosed, may require sales consultation
- Implementation complexity for large enterprises
Reviews
No reviews yet for Verint Voice of the Customer
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Salesforce
Integrates Verint Voice of the Customer with Salesforce for unified customer data and feedback management.
Zendesk
Brings Voice of the Customer feedback into Zendesk for agent context and improved support.
Microsoft Dynamics 365
Integrates with Dynamics 365 to align customer feedback with CRM workflows.
ServiceNow
Connects Voice of the Customer insights to ServiceNow for action-driven service improvement.
Medallia
Integration with Medallia for comprehensive customer feedback consolidation and analysis.
SurveyMonkey
Allows importing surveys from SurveyMonkey into the Voice of the Customer platform for unified analytics.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Verint Voice of the Customer in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Verint Cloud account with admin access
- SSO provider configured for SAML/OIDC
- API credentials for target CRM (e.g., Salesforce)
Configuration Options
- Map feedback fields to CRM objects
- Configure survey triggers by customer event
- Set up dashboards and alerts
How Verint Voice of the Customer Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
V
Verint Voice of the Customer This product
|
Excellent | Good | Excellent | Fair | Good | Good | Fair | Good | — | $Custom/user |
|
ME
Medallia
|
Excellent | Good | Excellent | Fair | Excellent | Good | Fair | Good | ★ None | $None/user |
|
QT
Qualtrics
|
Excellent | Excellent | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $None/user |
|
SM
SurveyMonkey
|
Fair | Excellent | Fair | Excellent | Good | Excellent | Excellent | Good | ★ None | $25/user |
A Virtual Delivery Center for Verint Voice of the Customer
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Verint Voice of the Customer
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists