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UserVoice
Turn user feedback into product decisions
About UserVoice
UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. The platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice provides tools for capturing feedback via in-app widgets, email, and integrations, as well as a feedback portal where users can submit and vote on ideas. The software includes analytics to identify trends and sentiment, helping teams make data-driven decisions. AiDOOS enhances deployment and adoption by providing a seamless integration layer that connects UserVoice with existing product management and development workflows, ensuring that feedback is automatically routed to the right teams and tools, accelerating the feedback-to-feature cycle. With UserVoice, companies can close the loop with customers, demonstrating that their input directly influences the product roadmap.
Challenges It Solves
- Product teams struggle to prioritize features based on user needs
- Customer feedback is scattered across emails, support tickets, and social media
- Lack of visibility into what users actually want leads to wasted development efforts
- Difficulty closing the loop with customers to show their feedback has been heard
Use Cases
Feature Prioritization
Collect and analyze user feedback to decide which features to build next.
Customer Feedback Loop
Show customers that their input is valued by updating them on implementation status.
Product Roadmap Validation
Validate product roadmap decisions with real user feedback before development.
Pricing
Custom pricing — built for your team
UserVoice pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
A public or private portal where users submit and vote on ideas.
Collect feedback directly within your product without disrupting user experience.
Connect feedback to your product roadmap to show how user input influences development.
Measure trends, sentiment, and feature demand across your user base.
Seamlessly connect with tools like Jira, Trello, Slack, and Zendesk.
What Reviewers Say
What works well
- Centralizes user feedback from multiple channels
- Prioritization based on user votes and sentiment
- Good integration with development tools
Common concerns
- Pricing can be high for small teams
- Limited customization in lower tiers
- Some users report the interface could be more intuitive
Reviews
No reviews yet for UserVoice
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Slack
Send feedback notifications and updates to Slack channels.
Jira
Integrate feedback with Jira to create issues from user suggestions.
Salesforce
Sync feedback data with Salesforce for customer insights.
Zendesk
Connect UserVoice feedback with Zendesk tickets.
Intercom
Capture feedback from Intercom conversations directly.
Trello
Create Trello cards from UserVoice feedback for prioritization.
Google Analytics
Track feedback trends alongside website analytics.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy UserVoice in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active UserVoice account with admin credentials
- SSO provider configured if using SAML
- API access enabled for integrations
- Webhook endpoint URL for notifications
Configuration Options
- Authentication method (SAML vs email/password)
- Integration settings (Slack, Jira, etc.)
- Feedback collection widget customization
- User role assignments
How UserVoice Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
U
UserVoice This product
|
Fair | Good | Good | Fair | Good | Fair | Good | Good | — | $Custom/user |
|
PB
Productboard
|
Good | Good | Good | Fair | Good | Fair | Good | Good | ★ None | $$19/user |
|
CN
Canny
|
Fair | Excellent | Fair | Good | Fair | Fair | Excellent | Good | ★ None | $$79/user |
|
AH
Aha!
|
Good | Fair | Excellent | Poor | Good | Fair | Fair | Excellent | ★ None | $$59/user |
A Virtual Delivery Center for UserVoice
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers UserVoice
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists