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Userlytics
All-in-One User Testing & UX Research Platform
About Userlytics
Userlytics is a comprehensive remote user testing and UX research platform that enables businesses to gather real customer feedback and improve digital experiences across websites, applications, and prototypes. Founded in 2009, the platform combines human-centered research methodologies with AI-powered insight generation to help teams move from raw session footage to actionable findings faster. Key capabilities include AI Insights, AI Annotations, auto-generated transcriptions in 36 languages, sentiment analysis, video analysis, and the proprietary ULX® Benchmarking Score — a 360-degree UX metric measuring 18 attributes across 8 constructs including usability, trust, affinity, and appeal. Userlytics provides access to a global panel of over 2 million participants across 150+ countries and 60+ languages, enabling both moderated and unmoderated research at scale. The platform supports prototype integrations with tools like Figma, Adobe XD, Proto.io, and InVision, and includes calendar sync with Google and Microsoft. It is ISO 27001 certified, GDPR compliant, and offers Single Sign-On (SSO). With unlimited seats and enterprise-grade support, Userlytics is suited for teams in fintech, healthcare, retail, SaaS, and other verticals seeking to embed continuous user research into their product development lifecycle.
Challenges It Solves
- Teams lack direct access to real user feedback during digital product development, leading to design decisions based on assumptions rather than evidence.
- Analyzing hours of user session recordings is time-consuming and difficult to synthesize into actionable insights at scale.
- Organizations struggle to benchmark their digital experience quality beyond basic usability metrics like NPS or SUS.
- Recruiting diverse, global research participants quickly and within the right demographic criteria is operationally complex.
Use Cases
Website & App Usability Testing
Teams use Userlytics to run moderated and unmoderated remote usability tests on live websites and mobile apps, capturing video, audio, and behavioral feedback from real users to identify friction points.
Prototype Validation
Product and design teams connect prototypes from Figma, Adobe XD, Proto.io, or InVision to gather real user feedback at every stage of the design process before development begins.
UX Benchmarking
Organizations use the ULX® Benchmarking Score to measure and compare their digital experience across 18 UX attributes, enabling iterative improvement and competitive benchmarking over time.
Continuous Discovery Research
Product teams implement ongoing weekly user interviews through the Continuous Discovery service to maintain a real-time feedback loop aligned with the Opportunity Solution Tree framework.
Pricing
Custom pricing — built for your team
Userlytics pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS will scope and deliver a free proposal in 24 hours.
Key Features
Conversational AI workspace that traces every insight back to session data with exact timestamps
A proprietary 360-degree UX metric measuring 18 attributes across 8 constructs including usability, trust, affinity, and appearance
Automated timestamped annotations for every session, surfacing key moments and sentiment patterns ready to share
Every session auto-transcribed in 36 languages with speaker identification and full searchability across studies
Access to 2M+ participants across 150+ countries and 60+ languages for targeted user research recruitment
Connect Figma, Adobe XD, Proto.io, and InVision directly within the study setup to test interactive prototypes with real users
What Reviewers Say
What works well
- Large global participant panel with 2M+ participants across 150+ countries enables diverse and targeted recruitment
- Proprietary ULX® Benchmarking Score provides a more comprehensive UX measurement than standard SUS or NPS metrics
- AI-powered tools including AI Insights, AI Annotations, and auto-transcriptions significantly reduce manual analysis time
- Unlimited seats included in plans making it accessible for large teams without per-user cost concerns
- ISO 27001 certified and GDPR compliant with EU data storage, meeting enterprise security and regulatory requirements
Common concerns
- Pricing is not publicly listed, requiring prospective customers to contact sales or schedule a demo to get a quote
- The breadth of features and AI tools may present a learning curve for new or less experienced UX researchers
- Continuous Discovery and advanced consulting services are add-on offerings rather than standard platform inclusions
Reviews
No reviews yet for Userlytics
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
AI Details
Agent Type
None
Models Used
Agentic Capabilities
Human-in-the-Loop
✗ Not supported
Integrations
Figma
Connect Figma prototypes directly within Userlytics study setup to collect real user feedback on interactive designs.
Adobe XD
Integrate Adobe XD prototypes into Userlytics studies for usability testing and real user feedback collection.
InVision
Link InVision prototypes within Userlytics study setup to gather behavioral and verbal feedback from real users.
Proto.io
Connect Proto.io prototypes to Userlytics for concept validation and interactive prototype user testing.
Google Calendar
Automatically sync Userlytics moderated study sessions with Google Calendar to view availability and receive booking notifications.
Microsoft Calendar
Sync Userlytics moderated study sessions with Microsoft Calendar for scheduling and session tracking.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Userlytics in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Userlytics account with appropriate subscription tier
- Defined UX research goals and target participant criteria
- Access to digital assets to be tested (website, app, or prototype links)
- SSO configuration details if enterprise SSO is required
Configuration Options
- SSO setup for enterprise authentication
- Prototype tool integrations (Figma, Adobe XD, InVision, Proto.io)
- Calendar sync (Google or Microsoft) for moderated session scheduling
- Participant panel configuration and screener setup
Often Deployed With
Common Setup Issues (& how AiDOOS handles them)
How Userlytics Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
U
Userlytics This product
|
Excellent | Good | Good | Good | Fair | Good | Good | Excellent | — | $Custom/user |
|
UT
UserTesting
|
Good | Good | Excellent | Fair | Good | Good | Good | Good | ★ None | $None/user |
|
MZ
Maze
|
Good | Excellent | Fair | Good | Good | Good | Excellent | Good | ★ None | $None/user |
|
LB
Lookback
|
Fair | Good | Fair | Good | Fair | Good | Good | Good | ★ None | $None/user |