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userinput.io
Get feedback from real customers in your target market, so you can launch your campaign with confidence.
About userinput.io
UserInput.io is a managed customer research service for ecommerce brands that pairs real people from your target market to provide unfiltered feedback on your website. The service helps you understand what customers really want, identify where they get lost or confused, and fix issues to improve trust and conversion. UserInput.io offers three core services: Customer Feedback projects where trained reviewers provide video feedback on your site; User Testing to identify technical bugs and friction points; and CRO Audits that produce eye-tracking heatmaps, expert video reviews, and a prioritized action plan from an experienced CRO strategist. The process is simple: you start a project, recruit your panel (or use theirs), and receive video results within 2-3 business days. UserInput.io handles reviewer recruitment, quality assurance, and facilitation, making customer research as easy as ordering pizza. They serve ecommerce brands like Form Nutrition, PartnerStack, and Jones Road Beauty. The product is trusted by brands and offers a 100-day, 100% money-back guarantee. For AiDOOS, this product can be integrated into deployment workflows to continuously gather user feedback and optimize the user experience, enhancing adoption and reducing churn.
Challenges It Solves
- Ecommerce brands struggle to understand what customers really want and where they get confused on their website.
- Validating marketing messages and stress-testing user experience correctly and consistently is difficult and time-consuming.
- Identifying technical bugs and friction points before launching new features or campaigns to avoid losing sales.
- Obtaining unbiased, constructive feedback from genuine target market customers rather than polite or nice responses.
Screenshots
Use Cases
Validate Marketing Messages
Use customer feedback projects to test how your target audience perceives your branding, logo, and marketing copy before launching campaigns.
Identify Usability Issues
Run user testing to discover where customers get lost, stuck, or confused on your site, such as during checkout or navigation.
Optimize Conversion Rate
Get a CRO audit with expert recommendations and heatmaps to systematically improve your site's conversion funnel.
Pricing
Custom pricing — built for your team
userinput.io pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Get direct, candid feedback from vetted reviewers in your target demographic who provide clear, comprehensive, unfiltered video responses.
Managed user testing service that identifies technical bugs and friction points with real users, including validation of checkout functionality and compatibility.
Expert conversion rate optimization audit producing eye-tracking heatmaps, expert video reviews, real-world mock-ups, and a prioritized action plan.
Heatmaps generated from a database of thousands of live user testing sessions to show where users focus on your pages.
An experienced CRO strategist records a personalized video review of your pages with actionable recommendations.
Receive a list of recommended changes prioritized by potential impact on revenue and difficulty of implementation.
What Reviewers Say
What works well
- Fast turnaround: results delivered in 2-3 business days for feedback projects, 5-10 business days for testing.
- Managed service handles reviewer recruitment, test design, and quality assurance, saving clients time and effort.
- 100-day money-back guarantee providing risk-free customer research.
Common concerns
- No self-service platform; clients must rely on UserInput.io to manage the entire process.
- Pricing is per-project and not publicly listed for all services, requiring potential clients to contact for custom quotes.
Reviews
No reviews yet for userinput.io
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy userinput.io in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active userinput.io account
- API access credentials
- Webhook endpoint configured
Configuration Options
- Set up test parameters
- Define reviewer demographic filters
- Configure notification preferences
How userinput.io Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
u
userinput.io This product
|
Fair | Good | Fair | Good | Poor | Fair | Excellent | Good | — | $Custom/user |
|
HJ
Hotjar
|
Good | Excellent | Good | Fair | Excellent | Good | Excellent | Good | ★ None | $None/user |
|
UT
UserTesting
|
Good | Good | Excellent | Poor | Good | Excellent | Fair | Excellent | ★ None | $None/user |
A Virtual Delivery Center for userinput.io
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers userinput.io
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists