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Userfeel
Usability testing with real users. Uncover friction, validate decisions, and ship faster with AI-assisted insights and flexible research plans.
About Userfeel
Userfeel is a cloud-based usability testing and user research platform that enables product teams, UX designers, and agencies to gather video feedback from real users on websites, apps, and prototypes. With a global panel of over 7 million vetted testers spanning more than 40 languages and 40 countries, Userfeel allows teams to quickly launch moderated or unmoderated tests, conduct card sorting, tree testing, surveys, and A/B preference tests without heavy setup overhead. The platform records screen and audio simultaneously, letting researchers watch real users navigate their products, hear hesitation, and observe confusion that traditional analytics miss. AI-assisted features including automated session summaries, sentiment analysis, and smart recommendations help compress hours of footage into actionable insights. Teams can create highlight reels and share short video clips to align stakeholders faster than written reports allow. Userfeel supports demographic filtering, unlimited screener questions, and the ability to bring your own participants alongside panel recruitment. A Replace-a-Tester quality guarantee ensures credits are returned if a tester underperforms. Through AiDOOS, Userfeel can be deployed and adopted rapidly within enterprise workflows, giving product organizations a continuous research habit rather than isolated one-off studies, grounding every product decision in observed human behavior.
Challenges It Solves
- Teams make product decisions based on assumptions rather than observed user behavior, leading to wasted development cycles
- UX research is treated as an isolated project rather than a continuous practice embedded in product workflows
- Stakeholders debate dashboard metrics instead of aligning on direct evidence from real user sessions
- Recruiting diverse, multilingual participants for usability studies is slow and fragmented across separate tools and vendors
Screenshots
Use Cases
Website Usability Testing
Product and UX teams run unmoderated or moderated tests on live websites to identify where users get confused, drop off, or struggle to complete key tasks such as checkout or sign-up flows.
Prototype Validation
Design teams test Figma, Adobe XD, or other prototypes with real users before development begins, gathering video feedback to validate decisions and reduce costly rework.
Multilingual & International Research
Global brands and agencies recruit native-language testers from 40+ countries to validate products across different markets without switching research vendors.
Information Architecture Testing
UX researchers use card sorting and tree testing to validate navigation structures and content organization before investing in full redesigns.
Pricing
Custom pricing — built for your team
Userfeel pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Access over 7 million vetted testers across 40+ languages and 40+ countries for fast, quality recruitment
Run live moderated sessions for depth or async unmoderated tests for speed — all within one platform
Automated session summaries, sentiment analysis, and smart recommendations compress hours of footage into actionable insights
Validate information architecture and navigation structure with built-in card sorting and tree testing methods
Create and share short video clips from sessions to align teams and stakeholders without lengthy reports
Invite your own customers, leads, or internal users and save them in reusable participant lists for longitudinal research
What Reviewers Say
What works well
- Large global panel of 7M+ vetted testers covering 40+ languages enables fast recruitment without external vendors
- Supports a wide range of research methods including moderated, unmoderated, card sorting, tree testing, and surveys in one platform
- AI-powered automated summaries and sentiment analysis reduce time spent analyzing session recordings
- Replace-a-Tester quality guarantee returns credits when a tester underperforms, protecting research investment
Common concerns
- Pricing is credit-based and billed annually starting at $2,250/year, which may be a high upfront commitment for smaller teams
- Card sorting and tree testing are only available on Team and Enterprise plans, not the entry-level Solo plan
- No publicly stated free trial or free tier, making it harder to evaluate the platform without committing to a paid plan
Reviews
No reviews yet for Userfeel
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Figma
Test Figma prototypes directly with real users through Userfeel's unmoderated and moderated testing workflows.
Adobe XD
Test Adobe XD prototypes with real users via Userfeel's prototype testing capability.
User Interviews
Integration with User Interviews provides access to a specialized B2B panel of niche professionals and industry-specific experts.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✓ Supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Userfeel in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Userfeel account (Solo, Team, or Enterprise plan)
- Defined target audience demographics for tester recruitment
- Test assets ready (website URL, prototype link, or app build)
Configuration Options
- Set up screener questions to filter tester panel by demographics
- Configure study type (moderated, unmoderated, card sorting, tree testing, surveys)
- Invite team members and assign Admin or Editor roles
- Connect own participant lists or use Userfeel panel
How Userfeel Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
U
Userfeel This product
|
Good | Excellent | Fair | Good | Fair | Good | Excellent | Good | — | $187.5/user |
|
UT
UserTesting
|
Excellent | Good | Excellent | Poor | Excellent | Good | Good | Good | ★ None | $None/user |
|
Mz
Maze
|
Good | Excellent | Good | Good | Good | Good | Excellent | Good | ★ None | $None/user |
|
Lb
Lookback
|
Fair | Good | Good | Fair | Fair | Good | Good | Good | ★ None | $None/user |
A Virtual Delivery Center for Userfeel
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Userfeel
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists