· 0 reviews
Userback
Collect and act on user feedback 10x faster
About Userback
Userback is a comprehensive user feedback and bug tracking platform designed for product teams who need to collect, understand, and act on feedback efficiently. The platform combines feedback widgets, in-app surveys, session replays, screen annotation, video recording, and a feature portal into a single unified solution. Teams can embed a customizable feedback widget directly into their website or app, trigger targeted surveys at key moments in the user journey, and capture session replays to understand the full context behind every piece of feedback. AI automatically categorizes incoming feedback as bugs, ideas, or general feedback, detects sentiment, and creates descriptive titles — reducing manual sorting and accelerating resolution workflows. Userback integrates with over 23 tools including Jira, GitHub, Slack, Linear, ClickUp, and Notion, enabling seamless two-way sync so that status updates flow automatically between platforms. The platform is SOC 2 Type II certified and GDPR compliant, ensuring enterprise-grade data security. With AiDOOS, organizations can rapidly deploy and adopt Userback by leveraging on-demand specialists who configure integrations, customize feedback workflows, and ensure the platform is fully embedded into existing product development cycles — accelerating time-to-value for teams of all sizes.
Challenges It Solves
- Product teams receive vague, unstructured feedback that is difficult to act on quickly
- Feedback is scattered across emails, Slack threads, and spreadsheets making it hard to track and prioritize
- Developers lack full context when resolving bugs, leading to repeated follow-up questions and slower resolution
- Teams struggle to close the feedback loop and show users that their input leads to real product improvements
Screenshots
Use Cases
Bug Reporting & Tracking
Development and QA teams use Userback to capture annotated screenshots, console logs, and browser metadata alongside bug reports, enabling faster diagnosis and resolution without back-and-forth communication.
Product Feedback Collection
Product managers embed the feedback widget into their SaaS application to continuously gather user insights, feature requests, and satisfaction signals directly from the product experience.
User Satisfaction Measurement
Teams deploy NPS, CSAT, and CES surveys at key moments in the user journey to measure satisfaction and identify areas for improvement without leaving the platform.
Internal Website Review
Internal teams and agency reviewers use the browser extension to capture and annotate feedback on any web page without requiring code installation, ideal for website QA and stakeholder reviews.
Pricing
Custom pricing — built for your team
Userback pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Capture in-app user feedback automatically categorized by AI as bugs, ideas, or general feedback
Replay user sessions to understand the full context behind every piece of feedback
Trigger targeted NPS, CSAT, CES, and custom surveys in-app or via shareable links
Centralized hub where users can submit ideas, vote on features, and track roadmap progress
Allow users to draw on screen and record video to provide highly contextual visual feedback
Connect with Jira, GitHub, Slack, Linear, ClickUp, and 18+ other tools with bi-directional status sync
What Reviewers Say
What works well
- Combines multiple feedback collection methods — widgets, surveys, session replays, and screen annotation — in a single platform
- AI automatically categorizes and organizes feedback, reducing manual sorting time significantly
- Strong two-way integrations with popular tools like Jira, Linear, and ClickUp keep development and feedback workflows in sync
- Free plan available with no credit card required and a 14-day free trial for paid plans
Common concerns
- Feature Portal is available only as a paid add-on across all plans, including Business and Business Plus
- Free plan limits feedback availability to 7 days and is capped at 2 seats and 2 projects
- Pricing for higher-tier plans (Business and Business Plus) is not publicly listed, requiring direct contact
Reviews
No reviews yet for Userback
AiDOOS-verified review data is collected after deployment. Deploy this product and be among the first to share your experience.
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
23 total appsJira
Advanced 2-way sync of issues and comments between Userback and Jira.
Slack
Real-time notifications and discussion of feedback items in Slack channels.
GitHub
Link feedback items to GitHub issues and pull requests.
Linear
Streamlined issue tracking with 2-way status sync between Userback and Linear.
ClickUp
Manage feedback as tasks in ClickUp with 2-way status sync.
Intercom
Send Userback feedback data to Intercom user profiles for enriched support context.
Azure DevOps
Enterprise-grade issue tracking and pipeline integration with Userback.
Microsoft Teams
Receive real-time Userback feedback notifications in Microsoft Teams channels.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Userback in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Userback account (Free or paid plan)
- Access to website or app codebase for widget installation
- API keys or OAuth credentials for desired integrations (e.g. Jira, Slack)
Configuration Options
- Feedback widget placement, style, and branding customization
- User identification setup to link feedback to specific users
- Integration routing rules to direct feedback to project management tools
- User segment targeting for surveys and feedback collection
How Userback Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
U
Userback This product
|
Good | Excellent | Good | Excellent | Good | Good | Excellent | Good | — | $7/user |
|
HJ
Hotjar
|
Good | Good | Good | Fair | Good | Good | Good | Good | ★ None | $32/user |
|
CA
Canny
|
Fair | Good | Good | Fair | Good | Fair | Good | Good | ★ None | $79/user |
|
BH
BugHerd
|
Fair | Good | Fair | Good | Good | Fair | Excellent | Good | ★ None | $39/user |
A Virtual Delivery Center for Userback
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Userback
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists